MenuDevelopment Services Customer Service Center
ATTENTION! The DSCSC will be closed from 8:00 a.m. - 9:00 a.m. the first and third Wednesdays of each month for training purposes. Staff will be available to greet visitors and monitor the phones; however, all other services will be unavailable during this time.
The Development Services Customer Service Center (DSCSC) brings uniformity and efficiency for plan review and permitting functions to the building and design community. The DSCSC is located at the One Exchange Plaza, Suite 400 on Fayetteville Street and is operational from 8:00 a.m. to 4:45 p.m. The main line phone number is: 919-996-2495 and fax number is: 919-516-2685.
Call DSCSC to schedule the services of a Project Coordinator.
Records Systems main line phone number is: 919-996-2599 and fax number is: 919-516-2689.
Meeting Scheduling/Facilitation main line phone number is: 919-996-2489 and fax number is: 919-516-2688
PLEASE NOTE: All submittals received prior to 4:00 p.m. will be processed the same business day. All submittals received after 4:00 p.m. will be processed the next business day. All cashiering functions cease for the business day at 4:30 p.m.
All plan intake and final review functions are being processed through the Development Services Customer Service Center for the following services:
Certificate of Appropriateness (COA)
Commercial Standard Building Review
Fire Hydrant Flow Test Request
Infrastructure Construction Plans
Plot Plans for Residential Building Permits
Preliminary Subdivisions Plans
Residential Standard Building Review
Tree Conservation
In addition to the above, the Development Services Customer Service Center accepts payment for Business License fees. These must also be submitted prior to 4:00 p.m. for same day processing. All fees received after 4:00 p.m. will be processed the next business day.
