Utility Billing Online Services

To open a utility services account online, complete and submit a Start Service on New Account Request.

• Applications should be submitted at least 3 days in advance of the service start date. If you need utility service started sooner, call our Customer Care representatives to assist you.
• New service connections are only performed on weekdays during normal business hours (except holidays).
• Before your service is connected, make sure all faucets are turned off and sink/tub stoppers are open to prevent accidental flooding.
• Every new account is required to pay a $50.00 service initiation fee. A credit letter will NOT be accepted in lieu of this fee. All new customers will be required to pay a $50.00 deposit. In some cases, previous customers starting service at a new address may also be required to pay a $50.00 deposit. Service initiation fees and deposits will be added to the customer's first utility bill.

For more information about fees and deposits, follow the link below.

To stop utility services online, complete and submit a Stop Service on Existing Account Request.

• Service disconnections are only done on weekdays during normal business hours (except holidays).
• The final utility bill will be calculated from the last meter reading at the time the services are disconnected.

Updating your utility account information is simple.

• Just complete and submit the Update Account Information Request.
• Registered online customers can update their account contact information through the Utility Billing Web Self Service portal.

To gain online access to your City of Raleigh utility account, register in the Utility Billing Web Self Service portal.

If you are already registered, simply log in to have access to the following:

• Your utility account information
• Your account's financial history
• Your account's billing history
• View current and previous bills (print as needed)
• Make payments
• Update contact information
• Register for E-Billing

We accept MasterCard and Visa payments through the Utility Billing online system.

If you are already registered, simply log in to make your payment.

- OR -

Register now to make your online payment in a few quick steps.

This convenient payment option will ensure that your utility payments are received on time, eliminating late fees and most service disruptions. Payments will be drafted from your savings or checking account each month on the due date shown on your bill.

You can register online today. Just complete and submit an AutoPay Recurring Bank Drafts Request to enroll, change or stop AutoPay for your account.

Look at the advantages and consider if AutoPay is the ideal solution to give you peace of mind when it comes to paying your City of Raleigh utility bill.

• Easy to manage
• Payments are always on time - even if you are on vacation or out of town
• Worry-free
• Saves time
• No service disruptions due to late payments
• Free - no additional processing costs to you
• Eliminates late fees
• No postage costs
• No check fees or credit card interest
• Convenient

AutoPay enrollment will take effect on your first billing after we receive the completed authorization information. Your bank account will be drafted on the due date printed on your utility bill.

10 Smart Reasons to Sign Up for E-Billing

• Save time
• No mailing delays
• Always know where to find your bill
• Efficient way to manage your account
• Convenient
• Access bills immediately
• Reduce paperwork
• Environmentally responsible
• Simple to access
• View securely anytime

When you register for E-Billing in the Utility Billing Web Self Service portal, you will be alerted by an e-mail reminder each month when your paperless e-bill has been prepared. Through your Web Self Service access, you can view an electronic version of your City of Raleigh utility bill, which is an exact replica of the paper bill. Paper bills will no longer be mailed to you; however, if you want a paper copy you can print your bill from Web Self Service.

Authorize your rental properties for enrollment in the Landlord Program with the online Landlord Program Authorization Form. Landlords, rental agents and property managers find this program helpful as it ensures the seamless transition of City of Raleigh utility services when tenants move out.

If you prefer to mail your request or authorization to the Utility Billing office, printable forms can be accessed by selecting from the list below. Simply click on the form you need, then print, complete and mail to the address provided on each form.

New Account Application

Stop Service & Final Billing Request

Account Information Update

AutoPay Bank Draft Authorization

Landlord Program Enrollment

Medical Life Support Application

Medical Life Support Terms and Conditions

More Conservation-Conscious for a Better Environment

Find out how using online services is making an impact.

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