ParkLink - City of Raleigh Parking Program

Information to Assist with Parking in Raleigh

Last updated Nov. 25, 2015 - 3:07 pm
City of Raleigh Park Link

Outsourced since 2000, Raleigh's on-street parking program was returned under City management and staff on June 1, 2010 with the goal of providing greater professionalism and improved customer service.

"ParkLink" is the branded program name which is seen on all City-owned parking facilities as well as on the uniforms and vehicles of our City employees. ParkLink is responsible for parking enforcement, collections, parking meters, permits and maintenance/improvements of all City-owned parking decks and lots.

Customer Service

ParkLink Customer Service Office

Our street level office is located on Wilmington Street in One Bank of America Plaza, directly across from the Cabarrus Street intersection. We trust you will find the office to be a pleasant environment to conduct your business or request assistance.

Office Hours

ParkLink Costomer Service Lobby
  • 8:30 AM to 5:00 PM Monday to Friday except for City-observed holidays.
  • Phone: 919-996-3996.
  • E-mail:

Downtown Metered Parking

Parking Meter in Downtown Raleigh

Pay parking is in effect from 8:00 AM to 5:00 PM Monday to Friday. Downtown parking pay stations/meters accept coins, credit cards, and debit cards.

Using Raleigh's Parking Pay Stations >>

Parking Enforcement

Parking Enforcement Field Agents

Field Agents endeavor to conduct enforcement with fairness and impartiality. Agents do not have the power or the ability to cancel a citation/ticket once it has been issued. The only way it can be dealt with is by paying the fine or by appealing the citation/ticket.

Paying a Citation

Paying a Parking Citation in Person at the Revenue Services Lobby

There are three ways to pay a parking fine: by mail, online payment or in person at the City's Revenue Services Lobby located on the first floor of the Avery C Upchurch Municipal Complex, 222 West Hargett Street.

Parking Citation Payments >>

Appealing a Parking Citation

Appealing A Parking Citation

The ParkLink program provides an appeal process for individuals who feel unjustly cited for a parking violation. Appeals must be received not later than twenty-one (21) days from the date of issuance of the ticket.

Appealing Parking Citations >>

Residential Permit Program

Peridential Parking Permit

The Residential Permit Parking program was adopted by City Council many years ago to free up on-street parking for neighborhood residents by restricting non-residents from parking all day.

Residential Parking Program Information >>

$5 at 5


Commencing Friday, January 1, 2016, a new parking fee will be charged for all vehicles entering four of the city’s busiest parking decks from 5:00 PM until 3:00 AM on Friday and Saturday nights only. This move follows City Council’s approval of a staff recommendation for a night parking fee to cover the cost for janitorial services and equipment needed to address the increasing amount of trash and unsanitary conditions resulting from the nighttime entertainment crowd. For the first year, the new fee will be charged in the Municipal, Wilmington Street Station, Moore Square and City Center parking decks. The other decks will continue to be operated as they are currently. For further information please refer to the new Parking Rates Schedule to the right.

Q: What changes should I be prepared for when I enter one of the decks with the $5 night fee after 5:00 PM on Friday or Saturday?

A: Additional parking attendants will be on duty at the entrance lanes to receive your payment of $5 (cash or credit card). You will be issued a pre-pay ticket which you must retain to give to the cashier on exit to avoid having to pay any additional parking fees. If you do not have your ticket when you exit, you can expect to pay the lost ticket fee of $12 which already applies for daytime customers.

Q: If I enter one of the decks with the $5 night fee sometime before 5:00 PM on Friday, how much would I have to pay?

A: The regular hourly rate of $1 per 30 minutes would apply up until 5:00 PM. From 5:00 PM onward, the $5 flat fee is charged. For example, if a vehicle enters at 3:00 PM and exits at 10:00 PM, the cost would be $4 up to 5:00 PM plus $5 for the time thereafter. The total due in this scenario would be $9, payable on exit. On Saturday, daytime parking is no charge before 5:00 PM.

Off-Street Parking

Off-Street Parking

All City-owned parking facilities are operated under contract by McLaurin Parking. For concerns with a parking facility or more information, contact McLaurin Parking at 919-833-7522.

*Why Motorcycles Are Not Allowed to Use Parking Decks:
Parking decks are controlled by a sophisticated vehicle access and revenue control system to manage the inventory of available parking spaces and to ensure the deck does not reach an over-capacity limit which would create liability and personal safety concerns. The system is designed only for standard cars and pickups and the “vehicle mass” sensors in the floor allow only one vehicle to pass between the time the gate automatically raises and lowers in order to maintain counts of the number of vehicles entering and exiting. Because motorcycles do not have sufficient “mass” to keep the gate arm up after driving over a sensor, they are in danger of the gate coming down too soon which could cause injury to the rider and/or damage to the motorcycle. Gate arms in City of Raleigh decks display a warning that motorcycles are not allowed to park in the facilities. Most public decks throughout the country do not permit motorcycles. The City of Raleigh apologizes for any inconvenience but we must ensure the safety of all parking deck customers.

Motorcyclists are encouraged to use the city’s ParkLink public parking lots where payment is made at the pay station. Only one motorcycle per parking space is permitted. To locate the nearest parking lot to your final destination, view the Downtown Parking Facility Map.

Download Downtown Parking Facility Map


ParkLink Staff

Field Agents enforce all City of Raleigh parking ordinances to maintain order and convenience for the benefit of all users. Agents strive to provide a high level of customer service by assisting customers in operating the pay stations and answering questions about parking or way finding.

Customer Service staff is also available to answer any parking-related questions or concerns, assist citizens with parking problems, issue permits, process payments, review account histories and provide information about appealing a ticket.

See our Frequently Asked Questions for answers to other questions about parking issues or ordinances.

If you can not find what you are looking for in the FAQ's please contact a Customer Service Representative at 919-996-3996 for further assistance.

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