Guide to Raleigh's development review & permitting process
Development Services Customer Service Center
Hours of Operation: Monday-Friday (excluding holidays), 8:00 a.m. to 4:45 p.m.
The Customer Service Center is closed from 8 a.m. to 9 a.m. the first and third Wednesdays of each month for training purposes. Staff will greet visitors and monitor the phones; however, all other services will be unavailable during this time.
DSCSC Main phone line:
(currently in the development review process)
Archives (post process)
One Exchange Plaza
Raleigh, NC 27601
PO Box 590
Raleigh, NC 27602
One Exchange Plaza is located on a pedestrian walk-way, which runs between Fayetteville Street and Wilmington Street. The Moore Square parking deck is located on Wilmington Street just across from the walk-way and makes for convenient parking.
The Planning & Development Office of Development Services provides intake service for a variety of development processes such as: building permits, recorded maps, street closings, group housing, subdivisions, site reviews, special use, infill re-combinations, and master plans. This office includes the Development Services Customer Service Center and Current Planning staff.
Christine Darges, Office of Development Services Manager, leads and directs the Development Services Customer Service Center, Current Planning and the Development Management Team (DMT). As the DMT Manager, she serves as the development industry contact person for development inquiries and code interpretations.
If you have received services from the Development Services Customer Service Center and would like to provide us with your feedback on your experience, please take the time to fill out our quick Customer Satisfaction Survey to help guide our aim of continually improving the level of service we provide our customers.
Downtown Raleigh Office - Commercial Plan Submittal
The Development Services Customer Service Center (DSCSC) is the plan submittal center for all commercial development projects. The Customer Service Center routes plans to the appropriate review staff for approval.
The DSCSC can process residential plans, too; however, they will be sent to the Litchford Satellite Office for review. This results in a short delay due to routing. For faster service, please visit our residential plans specialist at the Litchford Satellite Office.
Submittals received prior to 4 p.m. will be routed to plan review staff the same business day. All submittals received after 4 p.m. will be routed to plan review staff the next business day. All cashiering functions end at 4:30 p.m.
Litchford Satellite Office - Residential Plan Submittal
The Litchford Satellite Office, an office of the City of Raleigh Inspections Department, is the submittal center for residential permits and new one and two unit family dwellings. They also review and issue permits for commercial interior alterations that are processed under the Pony Express process. All other commercial permits, including residential and commercial townhouses, should be submitted to the downtown DSCSC.
Continuing education classes for inspectors, plan reviewers and contractors are held at the Litchford Satellite Office.
Litchford Satellite Office
8320-130 Litchford Road
Raleigh NC 27615
8 a.m. to 4:45 p.m.
Project Coordinator Services
As the City grows, development projects have become increasingly complex. In response to this trend, project coordination services are offered free of charge for all large development projects. To schedule an initial meeting with any of our project coordinators, email: Projectcoordinators@raleighnc.gov.
Schedule an Inspection
After obtaining permits for a project, use any of these options to schedule inspections:
1. Online Development Center (for licensed contractors only)
2. Call Rapid Response System: 919-857-4412
3. Call for staff assistance: 919-996-2500
4. See staff at One Exchange Plaza, 1 Exchange Plaza Suite 400, Raleigh, NC 27601
Schedule a Pre-Application Conference
There are a number of processes that include a pre-application conference either as a requirement or an option. The goal of a pre-application conference is to provide applicants with guidance and information before a formal application is submitted. When a pre-application is required, the timing of when it occurs may vary depending on the process. See the specific process descriptions under “prerequisites” to determine if a pre-application is required.
Development Services Advisory Committee
The Development Services Advisory Committee (DSAC) interacts with city staff and management to develop ideas for process improvements. This cross section of the development industry provides the City of Raleigh with valuable partners to assist with review of administrative policies.
Development Services Performance Reports & Permit Data
The Development Services Advisory Committee works with City staff to develop performance benchmarks for development review processes. These benchmarks became effective July 1, 2010. The Performance Reports include statistics and graphs that represent City development review staff compliance achievements with the stated benchmarks, as well as recent and archived permit data.
Professional developers and builders will find detailed process descriptions that outline requirements for developing and building within the City of Raleigh. This information includes details about pre-requisites that must be met, approvals or permits needed, expected processing time and applicable fees.
Commercial Building Permits
Residential Building Permits
Resources for homeowners include how-to videos organized by types of projects with links to information about obtaining permits in one to two days and scheduling inspections. Interested in starting a business from your home? Find out about the zoning regulations that apply to home businesses. Select the Homeowner icon to find out all you need to know to make your project a success.