Development Services Project Exit Interviews
Help us gain valuable insight to our service operations!
As a service to our clients, as well as an opportunity for us to gain valuable feedback, the City of Raleigh offers exit interviews for development services projects! These interviews provide our customers the opportunity to meet face-to-face with management to discuss any issues that may have affected the project's success and or timeline. An exit interview may be requested at the completion of the following project milestones:
- Plan Review (Preliminary Development, Site, Recorded Map, Infrastructure Construction and Building)
- Permit Issuance
- Final Construction
These meetings are confidential and management staff will use discretion when dealing with employees on sensitive matters. This provides the City with lessons learned on projects and helps us to further strengthen our processes by uncovering any flaws or weaknesses. The meetings are conducted in a professional manner with an open and frank exchange of ideas, concerns and suggestions as they relate to the customer's experiences and recommendations.
How do I start the process?
To schedule an exit interview, contact the Development Services Manager, Christine Darges, one of two ways:
- Telephone: 919-996-2634
- e-mail: email@example.com
Please indicate which project milestone has been completed and all service areas to be discussed (i.e. Fire, Construction Inspections, Customer Service, Planning, Public Utilities, Stormwater, Transportation and/or Zoning). The Development Services Manager will assist with the selection of attendees and will be the facilitator of the meeting.
What documents will be needed?
There are no requirements to bring documents, applications or plans to the meeting. Clients may or may not bring any of the above documentation they feel is relevant to the discussion.
What fees are involved and when do I pay them?
There is no fee for this optional service.
How long will this process take?
Generally, these meetings run between 30 - 60 minutes per session; however, there are no time restrictions for these meetings.