Public Utilities Department

Last updated Apr. 21, 2014 - 9:20 am

The City of Raleigh Public Utilities Department provides water and sanitary sewer service to approximately 183,000 metered water and sewer customers and a service population of approximately 500,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell, and Zebulon areas.

Mission: To provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental and social vitality of our communities.


City Increases Reward for Reporting Illegal Discharges/Dumping into the Sanitary Sewer System. View Brochure | View Poster

City releases 2013 Water Resources Assessment and Plan outlining near and long range water supply priorities. View Plan

City of Raleigh Official Utility Payment Locations are the only payment sites authorized to accept your payments. View Official Utility Payment Locations

Contact Information

919-996-4540  |  Fax 919-996-1866  |  email
One Exchange Plaza, 6th Floor
Director - John Carman

2014 Public Utilities Handbook


The updated City of Raleigh Public Utilities Department Handbook is official—Effective January 21, 2014!

The Raleigh City Council approved the updates to the Handbook during the Jan. 21, 2014 City Council meeting.

The handbook can be reviewed at the following links:

Handbook (Pages 1 to 160)

Appendix A
Cross Connection Design Standards

Appendix B
Standard Water, Sewer and Reuse Details
Standard Water Detail Drawings
Standard Sewer Detail Drawings
Standard Reuse Detail Drawings

Appendix C
Water, Sewer, Reuse Permit Applications
Appendix D
Standard Notes and Signature Blocks
Appendix E
CORPUD Standard Operating Procedures
Appendix F
Private Water Permitting Scenarios

In the News - Raleigh's Public Utilities Department

What's Inside This House?, January 16, 2014

The ordinary-looking house on Wade Ave actually disguises a pump station for the City of Raleigh Public Utilities.

Industrial Pretreatment Newsletter
January 2014

A bi-annual newsletter designed to educate and inform interested parties on current happenings in Raleigh's Industrial Pretreatment Program.

Raleigh Named 'Best Tasting Water in the State'
November 12, 2013

The City of Raleigh Public Utilities Department was awarded first place in the “Best Tasting Water” contest held at the 93rd North Carolina American Water Works Association and Water Environment Association (NC AWWA-WEA) Annual Conference.

Launch of the Value of Water Website
Value of Water Coalition, October 2013

New public education campaign designed to educate and raise public awareness around the value of water and the water industry.

Strategic Planning

Strategic Planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy.

In this section you will find several plans and presentations that will help you better understand our department's mission and vision. Through the various tasks and initiatives outlined in these plans, we venture towards our goal of becoming a world-class utility service provider.

Learn more about Strategic Planning

Treatment Plants

Treatment Plant

The City of Raleigh owns and operates three wastewater treatment plants and two drinking water treatment plants in the City's utility service area which provide services to a population of approximately 500,000.

View Plant Information

Utility Billing

Washing sponge

Depending on whether you live in Raleigh, Garner, Knightdale, Wake Forest, or another area, find out who you need to call for a new water account and meter.

Learn more about Utility Billing

Meters Division

Cross Connection Control

Meters Division provides meter reading services to all utilities customers, for the purpose of billing water services. The division also installs, maintains, tests, repairs and services the department’s entire inventory of over 183,000 water meters covering seven municipalities. The division is also responsible for water service disconnection for purposes of collecting on unpaid water and sewer bills in addition to hydrant meter maintenance, repair and rental which include billing for the hydrant meter rental program.

Learn more about Meters Division

Reuse Water System

Reuse Map

Reuse water (also known as reclaimed water, recycled water, or non-potable water) is highly treated wastewater that can be re-used for irrigation, pressure washing, vehicle washing, toilet flushing, or cooling towers, instead of being discharged into a waterway.

Reuse Newsletter [February 2014]

Learn more about Reuse Water System

Water Conservation Measures

Water Conservation

All Raleigh water system customers in Garner, Knightdale, Raleigh, Rolesville, Wake Forest, Wendell and Zebulon are under Permanent Conservation Measures. These measures may be adjusted in the case of drought conditions.

View Water Conservation Stages and Status

Water Conservation and Efficiency Programs


Recent droughts have brought water conservation and efficiency issues to the forefront. The City of Raleigh has initiated several programs and projects with the goal to preserve and protect our water resources.

Learn more about Water Conservation and Efficiency Programs

Water Resources Education


Want to have an educational presentation at your school, place of work, or upcoming event? Public Utilities staff offer a variety of presentations focusing on water resources and will tailor a program to meet your needs. Book your presentations and events for Earth Month now!

Learn more about Water Resources Education

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