Development Services Customer Service Center

Last Modified: February 23, 2012

ATTENTION! The DSCSC will be closed from 8:00 a.m. - 9:00 a.m. the first and third Wednesdays of each month for training purposes. Staff will be available to greet visitors and monitor the phones; however, all other services will be unavailable during this time.

The Development Services Customer Service Center (DSCSC) brings uniformity and efficiency for plan review and permitting functions to the building and design community. The DSCSC is located at the One Exchange Plaza, Suite 400 on Fayetteville Street and is operational from 8:00 a.m. to 4:45 p.m. The main line phone number is: (919) 516-2495 and fax number is: (919) 516-2685.

Call DSCSC to schedule the services of a Project Coordinator.

Records Systems main line phone number is: (919) 516-2599 and fax number is: (919) 516-2689.

Meeting Scheduling/Facilitation main line phone number is: (919) 516-2571 or (919) 516-2722 and fax number is: (919) 516-2688

PLEASE NOTE: All submittals received prior to 4:00 p.m. will be processed the same business day. All submittals received after 4:00 p.m. will be processed the next business day. All cashiering functions cease for the business day at 4:30 p.m.

All plan intake and final review functions are being processed through the Development Services Customer Service Center for the following services:

Certificate of Appropriateness (COA)
Certified Review
Commercial Standard Building Review
Driveway Cuts
Encroachments
Fire Hydrant Flow Test Request
Infrastructure Construction Plans
Mass Grading Only
Plan Review Re-submittal
Plot Plans for Residential Building Permits
Preliminary Site Plans
Preliminary Subdivisions Plans
Recorded Maps
Redi Review
Residential Standard Building Review
Right of Way Permit
Signs
Stand Alones (Commercial & Residential)
Site Permitting Review
Tree Conservation

In addition to the above, the Development Services Customer Service Center accepts payment for Business License fees. These must also be submitted prior to 4:00 p.m. for same day processing. All fees received after 4:00 p.m. will be processed the next business day.