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Page Background

Information Technology

Mission

The Information Technology Department promotes technology to improve economic development, social growth

and efficiencies in the delivery of City services as a basic citizen expectation.

Department Overview

The Information Technology Department provides technology services and information systems that deliver

business value to the City and the greater Raleigh community. As the demand for technology evolves, the IT

organization must provide services to align IT investment with citywide goals. The Information Technology

Department extends beyond the traditional operational model with its focus on civic engagement, information

transparency and the promotion of constituent-facing programs to support a highly technological region.

Additional information regarding the Information Technology Department may be obtained by contacting

Darnell Smith, Chief Information Officer, at (919) 996-5456 or via email at

Darnell.Smith@raleighnc.gov

.

Budget Highlights

Includes funds for annual hosting and licensing expenses for the City’s new Enterprise Land Management

system ($646,000) and equipment leases for the new Central Communications Center ($228,000).

(Economic Development, Objective 3)

The budget funds a new GIS Specialist position that will expand support for new technology and expanding

applications with GIS foundations ($51,000).

The IT department will transfer four positions to other City departments. Three Digital Connectors program

staff positions and related expenses will be transferred to the Parks, Recreation and Cultural Resources

Department. A Senior Staff Support Specialist position will be transferred to the City Clerk’s Office

($271,000).

Two Center of Excellence (CoE) staff and operational costs will be transferred into the IT department from

the City Manager’s Office ($282,000). The CoE consists of technical and business resources that support

the Enterprise Resource Planning (ERP) system through ongoing activities such as software upgrades and

refinements to existing software and processes.

Chief

Information

Officer

IT

Administration

Applications

Support

Strategy and

Planning

Enterprise

Infrastructure

and Support

Customer

Relationship

Management

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