The Information Technology Department promotes technology to improve economic development, social growth
and efficiencies in the delivery of City services as a basic citizen expectation.
The Information Technology Department provides technology services and information systems that deliver
business value to the City and the greater Raleigh community. As the demand for technology evolves, the IT
organization must provide services to align IT investment with citywide goals. The Information Technology
Department extends beyond the traditional operational model with its focus on civic engagement, information
transparency and the promotion of constituent-facing programs to support a highly technological region.
Additional information regarding the Information Technology Department may be obtained by contacting
Darnell Smith, Chief Information Officer, at (919) 996-5456 or via email atDarnell.Smith@raleighnc.gov
Includes funds for annual hosting and licensing expenses for the City’s new Enterprise Land Management
system ($646,000) and equipment leases for the new Central Communications Center ($228,000).
(Economic Development, Objective 3)
The budget funds a new GIS Specialist position that will expand support for new technology and expanding
applications with GIS foundations ($51,000).
The IT department will transfer four positions to other City departments. Three Digital Connectors program
staff positions and related expenses will be transferred to the Parks, Recreation and Cultural Resources
Department. A Senior Staff Support Specialist position will be transferred to the City Clerk’s Office
Two Center of Excellence (CoE) staff and operational costs will be transferred into the IT department from
the City Manager’s Office ($282,000). The CoE consists of technical and business resources that support
the Enterprise Resource Planning (ERP) system through ongoing activities such as software upgrades and
refinements to existing software and processes.