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Emergency Communications

Mission

The Raleigh-Wake Emergency Communications Center is the true first responder to all emergencies. Our mission

is to act as a vital and critical link between our public safety agencies and the citizens they protect and serve. We

strive to ensure the preservation of life and property by treating all who use our services with professionalism,

courtesy and compassion and by relaying accurate information in a timely and efficient manner.

Department Overview

The Raleigh-Wake Emergency Communications Center processes emergency and non-emergency calls for police,

fire and EMS for the City of Raleigh and the majority of Wake County. The department also provides dispatching

and centralized communications and coordinates the development, implementation, maintenance, security and

administration of public safety information technology and radio systems.

Additional information for Emergency Communications may be obtained by contacting Dominick Nutter, Emergency

Communications Director, at (919) 996-5015 or via email a

t Dominick.Nutter@raleighnc.gov .

Budget Highlights

Adds 10 Call Taker positions ($412,000) to reduce the answering time of emergency calls.

Two Telecommunications Supervisor positions ($132,000) added to meet span of control guidelines and

ensure efficiency of call taking and dispatch operations.

Operating costs for new hardware and software maintenance ($80,000) related to move to the newly

opened Central Communications Center.

Budget Detail

ACTUALS

ACTUALS

ADOPTED

ADOPTED

CHANGE

EMPLOYEES

2013-14

2014-15

2015-16

2016-17

FY16 to FY17

Emergency Communications

Emergency Telephone System Fund

108

7

108

7

108

7

120

7

12

0

TOTAL

115

115

115

127

12

Director

Administration

Operations

Quality

Improvement

Training and

Compliance

Radio Shop

Information

Technology

F-2