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Public Utilities

Mission

To provide safe, sustainable water services for our customers while protecting public health and contributing to the

economic, environmental and social vitality of our communities.

Department Overview

The City of Raleigh Public Utilities Department provides water and sanitary sewer service to approximately 179,000

metered water and sewer customers and a service population of approximately 530,000 people in Raleigh, Garner,

Wake Forest, Rolesville, Knightdale, Wendell, and Zebulon areas.

Additional information regarding the Public Utilities Department may be obtained by contacting Robert Massengill,

Public Utilities Director, at (919) 996-4540 or via email at

Robert.Massengill@raleighnc.gov

.

Budget Highlights

The Department recommends no increase to the water and sewer administrative charges, an increase in

the water and sewer volumetric rates by 2%, and an increase in the water and sewer infrastructure

replacement charges from $1.25 to $1.50 per month and $3.25 to $4.25 per month, respectively, on a 5/8"

meter. For a 5 CCF per month customer bill, this is an approximate increase of $1.99 per month, or 3.8%.

The fee increases will aid in aging infrastructure replacement within the Water Distribution and Waste

Water Systems.

Addition of four new Customer Services Specialists dedicated to the expansion of the Customer Care and

Billing Division ($174,000). The department also received an administrative services position from the Solid

Waste Services department to assist with customer care needs ($36,000).

Addition of two Inventory Supervisors in support of the Department’s organizational needs ($94,000).

Addition of three Utility Technicians to provide utility locates support for the Google Fiber project

($131,000).

Addition of two Service Specialists to provide general maintenance at the Smith Creek and Little Creek

Waste Water Treatment Plants ($74,000).

Increase of $150,000 in construction costs related to Falls Lake as negotiated with the Army Corps of

Engineers.

Increase of $220,000 in bio-solids hauling due to an increase of solids production at the Neuse River

Resource Recovery Facility.

Director

Administration

and Support

Services

Capital

Improvements

and Engineering

Customer Care

and Billing

Waste Water

Operations

Potable Water

Operations

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