CITY OF RALEIGH
ADOPTED CIP FY2017-FY2021
The Information Technology Fund provides funding for the City’s major technology infrastructure and
major business system projects. The proposed five-year CIP maintains existing systems and invests in
new systems to improve City operations. The CIP also funds debt service on the City’s financial system.
Initiatives currently underway include the additional expansion of the city’s institutional fiber network,
planning for the next phases of the PeopleSoft ERP system and enabling this functionality within the
system, implementation of the land management system and the Oracle Planning and Budgeting Cloud
Service. These technology initiatives are fundamental in the support of City operations and enhance
productivity and service delivery.
Implemented Cityworks asset, work order, and service request management for Solid Waste
Services. The collaborative project also included the Public Utilities call center. The call center
now receives calls from citizens regarding Solid Waste Services activities and utilizes Cityworks
for assigning and tracking each request. Cityworks is now deployed in three departments, Parks,
Recreation and Cultural Resources, Transportation, and Solid Waste Services. Public Utilities is
the next department to be implemented.
Completed Land Management assessment with Tyler Technologies to capture and document all
internal process workflows to be configured in the new system. The new system will track and
manage a collaborative multi-departmental land management process. The system will integrate
all land development activities, regardless of their business origination, in a hierarchical,
systematic and rational basis, with GIS-based identification linking all activities. The contract for
the Land Management implementation phase has been executed and will begin soon.
Completed the institutional fiber backbone and connected the new Central Communication
Center, Central Operations Center, Lake Woodard Public Utilities Campus, and downtown City
facilities to a 10-gigabit network. The institutional fiber network will enable additional City facilities
to be connected to a reliable, high-speed, City-owned and controlled network.
Selected Sirius, formerly Varrow, as the implementer for the mobile device management (MDM)
solution. Meetings were held with departments to identify their requirements for mobile device
management and to verify that the solution meets their needs. Implementation is tentatively
planned for the fall of 2016.
Work Plan Highlights
A team has been assembled to select an implementer for Oracle Planning and Budgeting Cloud
Service through the RFP process. The RFP is scheduled to be submitted in mid-March with the
intent of starting the project in the May–June period.
The Information Technology Department will implement Microsoft Office 365 and Exchange.
Replacing current unsupported Office 2010 and Exchange email service is necessary. This effort
will provide the City with 6,000 user licenses for up to five devices, and cloud-based email
archiving and storage.
Funding for the PeopleSoft Roadmap is an estimate for the next known phases of the PeopleSoft
project plan and roadmap. A key recommendation from the Purchasing study was technology
enhancements to support the supplier, bidding, and contracts business process. As such, the
Finance and Purchasing groups support a budget request to enable functionality in the contracts
management module—PeopleSoft Supplier Contract Management, PeopleSoft Strategic
Sourcing, and the PeopleSoft eSupplier Connection.