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On

This year, we began providing

online registration for summer

camp. With this move, we hoped

to improve customer experience

with immediate registration

confirmation, increase awareness

of available programs, reduce

paperwork and create efficiency

for both patrons and staff.

The change was a big success.

The new process increased

registration by nearly 1,000 and

saved 570 hours in staff time.

32

Ra l e i gh Parks, Rec r eaton and Cu ltura l Resour ces