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Chapter Three

106

needs and priorities assessment

Satisfaction Questions:

Over 77% of respondents are very satisfied or somewhat

satisfied with the overall value their household receives

from the City of Raleigh Parks and Recreation System.

Only 8% responded that they were dissatisfied with the

overall value, with both figures being almost identical to

the results from the on-line public opinion survey.

Table 53.

Overall satisfaction

Seventy-three percent (73%) of households indicated

they are either very satisfied (42%) or somewhat satisfied

(31%) with the customer assistance provided by staff at

parks and recreation facilities. Other services with similar

satisfaction levels include: availability of information

about programs/parks (38% “very satisfied”, 34%

“somewhat satisfied”); ease of registering for programs

(35% “very satisfied”, 35% “somewhat satisfied”); and fees

charged for recreation programs (36% “very satisfied”,

32% “somewhat satisfied”).

Table 54.

Satisfaction with recreation services.

Rate your satisfaction with the overall value your

household receives from the City of Raleigh Parks

and Recreation System.

4%

4%

15%

40%

37%

Very Dissatisfied

Somewhat Dissatisfied

Neutral

Somewhat Satisfied

Very Satisfied

0% 10% 20% 30% 40% 50%

Rate your satisfaction with the following parks and

recreation services provided by the City of Raleigh

Parks, Recreation and Cultural Resources Department.

42%

38%

35%

36%

26%

24%

31%

34%

35%

32%

34%

29%

23%

20%

24%

23%

29%

32%

3%

6%

5%

7%

9%

11%

0%

50%

100%

Customer assistance by staff

at facilities

Availability of information

about programs/ parks

Ease of registering for

programs

Fees charged for recreation

programs

User-friendliness of

Department website

Overall communication with

residents

Very Satisfied

Somewhat Satisfied

Neutral

Somewhat Dissatisfied

Very Dissatisfied