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Chapter Three

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needs and priorities assessment

feel programs are good versus those who feel the quality is

excellent. The Department may want to consider tracking

the excellent percentage and utilize it as a tool for increasing

this rating to over 40% (which is where it is currently).

It is also important to understand the reasons households

do not participate in programs. Further analysis should

be performed to analyze what efforts need to be made

to minimize barriers to participation. According to the

household survey, a few of the top reasons for households

not participating in programs include:

• Lack of knowing what is offered;

• Park/facilities too far from residence; and

• Program times are not convenient.

The recreation program and services assessment helps

in identifying core program gaps within the community

and future program offerings for residents based on

community input and trends. Two sources of data were

key in identifying trends for programs and services;

historic enrollment figures and results from the Citizen

Opinion and Interest Survey.

The following are recommendations to be considered from

this assessment:

• Develop a revenue policy, cost recovery criteria,

and cost of service templates for use in determining

pricing for program fees;

• Develop a partnership satisfaction measurement

system to ensure partnerships are meeting

expectations;

• Develop a formalized process utilizing program

registration reports to measure performance after

each programming cycle (e.g. 3x/year);

• Review and /or develop program standards and key

customer requirements to ensure consistency;

• Continue to analyze the results of the Recreation

Programs and Services assessment and develop

marketing strategy to address service gaps; and

• Develop plan to implement a follow up survey in 2-3

years to measure progress.

3.6.4 Summary of Recommendations