City of Raleigh, Public Utilities Department: Strategic Plan
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Figure 4: PUD’s sources of revenue.
Figure 5: Categories of PUD’s Expenses.
One of the eight areas identified for improvement within this Strategic Plan is Employee
Leadership and Development. Within that category the management team has developed a
series of action items designed to recruit, develop and retain our competent, motivated and
agile workforce and retain institutional knowledge lost due to retirement of an aging
workforce. This is a crucial element of the Plan, as the record economic downturn has
impacted our employees directly, with the Department carrying an 11 to 14 percent vacancy
rate in an effort to reduce the need for new revenues. This vacancy rate has occurred without a