City of Raleigh, Public Utilities Department: Strategic Plan
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noticeable decrease in service to the customer, meaning that all utility employees have
stepped up to take on additional duties or workload. In addition, this has occurred in a time
where limited or no salary adjustments, pay raises, range adjustments or other incentive
compensation have been available. The requirement to continue to find efficiencies to offset
additional rates and fees has added to this workload.
Our management team has tried to recognize these stresses, both internal and external, and
to tailor the Strategic Plan to address these issues in a systematic approach. To be truly
successfully, however, it is vital that all members of the Department develop understanding,
acceptance and commitment to the Strategic Plan, even in the face of these internal and
external stresses.