City of Raleigh, Public Utilities Department: Strategic Plan
22
| P a g e
truth in billing, and invests to meet the needs of future generations. The goals, objectives
and action items for Financial Viability are listed in on page 28.
5.
Organizational Optimization is the process of channeling transition and change-efforts
towards continuous self-improvement. Additionally, this area will need to be developed so
that other areas may meet their full potential so we can identify any savings that can be
used to fund new employee leadership and development programs and to minimize
necessary rate increases. The goals, objectives and action items for Organizational
Optimization are listed in on page 29.
6.
Reliability of the infrastructure we use to provide water, wastewater and reuse services.
Although much of that infrastructure is relatively new, the City has significant amounts of
underground water and wastewater lines that are over 65 years old and many components
in our water and wastewater treatment facilities are nearing the end of their useful life
cycle. In addition, we need to better understand the conditions and needs of our
infrastructure. The goals, objectives and action items for Reliability are listed in on page 30.
7.
Resource Management is defined as the practice of conserving existing resources and
developing new ones in resp0nse to ever-changing climate and growth needs. The goals,
objectives and action items for Resource Management are listed in on page 31.
8.
Stakeholder Outreach encompasses the effort to gain support for our Strategic Planning
activities and implementation, from all whom are involved. The goals, objectives and
action items for Stakeholder Outreach are listed in on page 32.