WaterSense Toilet Rebate Program
Did you know that toilets can use up to 30 percent of indoor domestic water usage and older toilets can use up to seven gallons in just one flush?
Stop flushing money down the toilet! Consider replacing your toilet with a WaterSense labeled one!
The City of Raleigh will offer rebates for WaterSense labeled toilets to all City of Raleigh water and/or sewer customers including customers located in: Raleigh, Wendell, Garner, Rolesville, Knightdale, Zebulon, and Wake Forest.
Funds are still available for the program! We currently have approximately $330,000 remaining. The WaterSense Toilet Rebate Program is open and will run until June 30th, 2013. All toilets must be installed and applications received by that date.
How to Qualify
To qualify, applicants must:
- Be a City of Raleigh water or sewer customer and agree to monitoring of your water consumption. This includes residential and non-residential (commercial, industrial or institutional) customers of the following municipalities: Raleigh, Wendell, Garner, Rolesville, Knightdale, Zebulon, or Wake Forest.
- Be current in their utility bill and not owe any past due fees. The City reserves the right to distribute credits for accounts with past due fees.
- Replace a pre-existing toilet with an EPA WaterSense labeled toilet. The old toilet must have a flush volume of 1.6 gallons or higher. New toilet installations are not covered in this rebate nor are replacements for current WaterSense toilets. WaterSense toilets must be installed before submitting a toilet rebate application.
- Include the original receipt(s) for the toilet(s) dated on or after April 4, 2009.
- Agree to a post-installation inspection to verify the toilet's eligibility. Details are given in subsequent sections.
- Submit application, receipt(s) and documents to the City of Raleigh for processing. Only one application (not toilet) is allowed per water account, some exceptions may apply for those facing financial hardship, receiving unemployment, receiving disability and/or collecting social security. Documentation will need to be provided with application.
What is the Rebate Amount?
Rebates cover the full cost of the new WaterSense labeled toilet up to $100. Costs include the toilet bowl, tank, seat and tax; installation fees are not included.
Only EPA WaterSense labeled toilets are eligible for a rebate as these toilets are independently certified to be High Efficiency Toilets, using 20 percent less than the current federal standard of 1.6 gallons/flush, and they have a high flushing performance.
The Wake County Tax Data is used to determine how many toilets a home will be eligible for. If your tax data is not correct, you will need to contact the Revenue Department at RevHelp@wakegov.com or call 919-856-5400.
Purchasing a WaterSense Toilet
WaterSense toilets come in many colors, heights, varieties and styles including:
- gravity flush
- pressure assisted flush
- and more
WaterSense toilets can also be sold as either a one-piece toilet or a two-piece (tank and bowl); it is the responsibility of the customer to ensure that they purchase eligible corresponding tank and bowl.
To find a list of qualifying WaterSense labeled toilets, along with more information about the WaterSense program, please visit the U.S. Environmental Protection Agency's WaterSense Product Search. This product list is updated periodically so stay tuned as new toilets become available.
Remember to look for the WaterSense logo, pictured above, to ensure you are purchasing a toilet that qualifies for the City of Raleigh's toilet rebate program. WaterSense toilets are available at many are retailers, including Raleigh's local Program Supporters.
Where can I purchase a WaterSense toilet?
Applicants must submit an eligible original receipt to qualify for the program. The original receipt, showing the purchase of your WaterSense toilet, must be included in the application to process your rebate. If you are planning to purchase several items, it would be best to purchase the toilet separately because the original receipt submitted with your application will not be returned to you.
To be classified as an original receipt the invoice must include the following:
- Company's letterhead
- Invoice number
- Purchase Date
- Toilet brand name, model name, model number
- Purchase price
- No copies allowed
- Must be clear that the item has been paid; may not state "Quote" or "Balance Due"
If your receipt does not have the toilet model numbers you must save the model number and UPC code from the box - this act does not necessarily guarantee your application will be successful.
Application Submission Checklist
- Obtain the program guidelines and application.
- Ensure accounts remain current.
- Obtain required written consents. Written consents may be required when the applicant is not the water account holder, when the applicant is a renter or tenant and not the property owner, or when the applicant is a licensed plumber who is not the water account holder.
- Purchase a WaterSense toilet(s) and keep the original receipt.
- Install toilet. INSTALLATION MUST BE COMPLETED BEFORE APPLICATION IS SUBMITTED.
- Complete all information on the toilet rebate application and attach original/itemized receipt to the toilet rebate application. Incomplete applications will not be processed.
- Mail documents to Toilet Rebate Program address via First Class Mail to
City of Raleigh
c/o Toilet Rebate Program
P.O. Box 590
Raleigh, NC 27602
- Dispose of old toilet properly.
Verification of Installation
The City of Raleigh reserves the right to inspect the installation of WaterSense labeled toilets submitted for rebates through this program.
If the installation is provided by a licensed plumber, and documentation provided, this inspection may not be necessary. The applicant must include a copy of the receipt from the licensed plumber containing the following information:
- Plumber's contact information
- Plumbing company name
- NC license number
- Installation date & location
- The WaterSense toilet's brand and model numbers (must match the those on the application)
If you need an inspection, Public Utilities will contact you to schedule the inspection. You must first submit an application.
Disposal of Old Toilets
Once the new toilet has been installed and your completed application has been submitted, you may dispose of your old toilet properly.
All applicants must dispose of their old toilets properly. Toilets from Raleigh residents may be picked up for free as part of the City's Bulky Load Pick-Up Service. Leaving the old toilet at the curb without calling for a Bulky Load Pick-up may result in a fine by the City. Applicants not eligible for this Bulky Load Pick-Up service will need to make other disposal arrangements.
Some 1.6 gallon flush toilets may be accepted by Habitat for Humanity on an individual basis; please contact Habitat for Humanity before delivering any toilets. DO NOT DONATE toilets that use more than 1.6 gpf to habitat for humanity- these will not be accepted!
How Will I Receive My Rebate?
Please allow at least eight weeks for processing of a completed application. Rebate checks, and not credits, will be disbursed to approved applicants; however, the City reserves the right to issue credits to the applicant's account. Filing an application does not guarantee rebate disbursement; all applications must be complete and contain proof of eligibility.
Once approved, rebate checks will be mailed to approved applicants using the mailing address listed on the rebate application. After an application is approved, please allow at least eight weeks for the rebate check to be mailed. Due to staff and resource constraints, not all applicants will be informed when their application is received, approved or incomplete.
Have additional questions? Find the answer on the Frequently Asked Questions document!
Warranties and Representations
The City of Raleigh is not responsible for improper disposal methods; and the City of Raleigh makes no warranties or representations that the HET toilet selected by the applicant will perform as represented by its manufacturer or seller, that utility bills will be lower or that reduced water consumption will occur because of the use of the HET toilet. The City of Raleigh is not responsible for the work of the installer, whether a licensed plumber or otherwise.