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Raleigh-Wake Emergency Communications Center

The Raleigh-Wake Emergency Communications Center, also known as Raleigh-Wake 9-1-1, provides communication support to law enforcement, fire and EMS agencies in delivering the most appropriate, timely and safe response to calls for service from citizens. The Center employs highly trained, professional Telecommunicators that utilize the latest technology in order to maintain our commitment to quality service.

Dispatch and provide 9-1-1 services to residents and visitors of Wake County which includes twelve municipalities (Apex, Cary, Fuquay-Varina, Garner, Holly Springs, Knightdale, Morrisville, Raleigh, Rolesville, Wake Forest, Wendell and Zebulon).
Serve an area of approximately 860 square miles in Wake County.
Employ 102 personnel in 5 divisions (Operations, Administrative, Training, Information Technology, and the Communications Electronics Division).


	Agencies Serves the population of Wake County. Provides public safety communications to seven municipalities. Dispatches for 4 EMS agencies, 8 law enforcement agencies and 20 fire departments. Dispatches public utilities, public works and the Wake County Department of Social Services after-hours. View Annual Report
	Accreditation and Certifications 2007 - First NC 9-1-1 center accredited by CALEA. 2007 - Recognized as "Accredited Center for Excellence" by NAED. 2010 - Training Academy program certified by APCO. Only one of four Public Safety Answering Points in the United States to have the combination of certifications and accreditations from CALEA, NAED and APCO. Learn More
	Training All new employees complete a Training Academy program and receive 6 to 9 months of hands-on training. Each employee is provided over 40 hours of professional development annually. Participates in Public Education Events. Learn More
	Statistics The 9-1-1 Center receives approximately 800,000 calls a year. Approximately 460,000 calls a year are dispatched to Police, Fire, Medical and after-hours services in Wake County. In 2011, over 4,500 calls were reviewed for accuracy and compliance with a yearly center average of 99%. In 2011, the Raleigh-Wake 9-1-1 Center delievered 8 babies and provided countless CPR instructions that resulted in 9 saves. Learn More