Utility Billing Services

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Various methods are available for making utility payments to the City of Raleigh. Choose the one that is most convenient for you.

• Pay Online
• AutoPay
• Pay by Phone
• Pay by Mail
• Pay in Person

You can quickly do these things at your convenience with our simple online services.

• Start Service
• Stop Service and Request a Final Bill
• Update Account Information
• Online Account Access
• Make a Visa/MasterCard Payment
• Set Up and Manage your AutoPay Profile
• Enroll in E-Billing
• Authorize Rental Properties for the Landlord Program
• Access Printable Forms

Your utility bill contains important and helpful information.  You need to know where to find the information on your bill, and what it means to you. 

Select section-by-section explanations on the interactive utility bill.

Water and sewer rates for Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon

Tiered rates explained

Raleigh stormwater fees

Raleigh solid waste & recycling charges 

The Landlord Program, also known as the Default Customer Program, transfers utility services to the landlord's account between tenants. The program is designed for landlords, rental agencies, management companies, and apartment complexes to ensure no service interruption when a tenant moves out, and the service initiation fee is waived for participating landlords.

If your City of Raleigh utility account becomes delinquent, there will be additional fees and your water service may be disconnected at your expense. 

Learn how to avoid this situation, and what to do (or not to do) if your service is disconnected.

Meter tampering is a criminal offense.  Per North Carolina General Statute 14-151.1, it is illegal for any unathorized person to alter, tamper with, relocate, willfully damage, or bypass a water meter.  It is illegal for any unauthorized person to  reconnect a water meter after City of Raleigh personnel have disconnected it.

In addition to criminal charges, violators may be fined $500 by the City of Raleigh.  

Do you have questions?

You may find the answers in our Common Questions section, where we have listed the most-asked questions and answers related to Utility Billing Services.

Available for your convenience -- Online Services and Automated Voice Response

Customer service is also provided by specially trained Customer Care representatives by phone at 919.890.3245 or in person at 222 W. Hargett Street, Raleigh, during regular business hours.