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For Emergencies, Dial 911
Raleigh-Wake Emergency Communications Center (Non-Emergencies): 919-829-1911
Wake County Emergency Management: 919-856-6480
Keep up to date on the most current events in the city, including emergency information, by following the City of Raleigh on Twitter or Facebook.
City Contacts
Below is contact information for various City departments that could be useful in the event of an emergency. A full list of departments can be found here.
| Name | Contact |
| GoRaleigh Transit | 919-485-7433 |
| Development Services | 919-996-2495 |
| Emergency Communications (Non-Emergencies) | 919-829-1911 |
| Emergencies | 911 |
| Fire (Non-Emergencies) | 919-996-6115 |
| Police (Non-Emergencies) | 919-996-3335 |
| Police (Vehicle accidents involving property damage) | Report Online |
| Communications | 919-996-3100 |
| Raleigh Water (Sewer overflow or water main break) | 919-996-3245 |
| Streets Maintenance and Repairs | 919-996-6446 |
| Stormwater Drainage | 919-996-3940 |
| Tree Related Issues | 919-996-4115 |
State and County Contacts
Below is contact information for local State and County partner agencies.
| Name | Contact |
| State Government | |
| State Government Information | 919-733-1110 |
| Road Conditions - NCDOT Stay up-to-date on Twitter |
511 (Information Line) |
| NC Emergency Management | 919-825-2500 |
| Wake County | |
| Animal Center | 919-212-7387 |
| County Manager's Office | 919-856-6160 |
| Government Information | 919-856-6160 |
| Emergency Communications (Non-Emergencies) | 919-829-1911 |
| Emergency Management | 919-856-6480 | 919-856-6340 |
| Emergency Medical Services | 919-856-6020 |
| Local Emergency Planning Committee | 919-856-6480 |
| Public Schools | 919-431-7400 |
| Sheriff's Office | 919-856-6900 |
Non-City Utilities (Cable, Internet, Phone, and Electric)
While the City of Raleigh is not responsible for Cable, Internet, Telephone or Electric, below is contact information for such providers if you are experiencing an outage.
| Name | Contact |
| Electric | |
| Duke Energy Progress | Report your outage by texting OUT to 57801, Report online, or call 800-419-6356 |
| Wake Electric | 919-863-6499 | 800-743-3155 |
| Cable | |
| AT&T | 800-288-2020 |
| DIRECTV | 800-531-5000 |
| Frontier | 800-921-8101 |
| Spectrum | 833-267-6094 |
| Telephone | |
| AT&T | 800-288-2020 |
| Spectrum | 833-267-6094 |
Municipalities Outside Raleigh
Below is contact information for other municipalities within Wake County.
| Town | Phone |
| Apex | 919-249-3400 |
| Cary | 919-469-4001 |
| Durham | 919-560-1200 |
| Fuquay-Varina | 919-552-3178 |
| Garner | 919-772-4688 |
| Holly Springs | 919-552-6221 |
| Knightdale | 919-217-2200 |
| Morrisville | 919-463-6200 |
| Rolesville | 919-556-3506 |
| Wake Forest | 919-435-9400 |
| Wendell | 919-365-4450 |
| Zebulon | 919-269-7455 |
Emergency FAQ
Who do I call to ask about GoRaleigh routes and services?
Questions about routes and schedules may be answered by calling GoRaleigh Transit at 919-485-7433 or visiting https://goraleigh.org/.
How do I find out whether local businesses are closed?
Tune into local news outlets or visit their websites such as www.wral.com.
Who do I call about reporting downed power lines or a transformer fire?
Call 911.
Who do I call about an interruption in my cable, internet, phone, or electric services?
Contact your service provider referenced above.
A neighbor’s tree fell in my yard, what do I do?
It is your responsibility, not your neighbor’s, for any damage on private property. Call your homeowners insurance company for guidance.
A City tree fell in my yard. What do I do?
It is the homeowner’s responsibility for any damage on private property. The City of Raleigh is not responsible for any damage that is not on City property and will not cut down and/or remove trees on private property. Contact your homeowners insurance company for guidance.
Who will pick up storm debris?
Solid Waste Services crews will work normal schedules and service all areas that are passable and safe. Yard waste crews will collect only normal yard waste material - not storm debris. All yard waste storm debris should be piled separately at your curbside and will be collected by a contractor. A City contractor will work in the areas affected by the storms to collect storm debris.
Where should storm debris be placed?
Do NOT place storm debris in the street or gutter. Keep debris away from overhanging tree limbs, low utility wires, hydrants, mailboxes, trees or other structures that might hinder collection.
What should I do with construction material or yard waste left from a storm?
The City will NOT collect construction material, and will collect only normal yard waste - not storm debris. Do NOT mix any construction material with yard debris. Do NOT put yard waste or construction debris in garbage carts. Raleigh residents, businesses and contractors may take yard waste debris directly to the City’s Yard Waste Recycling Center.