Whom Do I Contact?

Last Modified: April 30, 2013

Contact information for some of the most common questions across various departments and services.

Applications For Employment

View current employment positions with the City

Applications may be obtained in the Personnel office and should be mailed to:

City of Raleigh Personnel Department
P.O. Box 590
Raleigh, NC 27602

Or hand delivered to:
222 West Hargett Street, Room 101

Or faxed to:
919-996-7610

At this time, the Personnel Department DOES NOT accept applications electronically.

Download a PDF copy of the employment applicationAdobe Acrobat PDF Document

Download a MS Word copy of the employment applicationMicrosoft Word Document

Learn about the City's application process

Building Permits, Inspections and Zoning

The Development Services Customer Service Center (DSCSC) brings uniformity and efficiency for plan review and permitting functions to the building and design community.

The main line phone number is: 919-996-2495

Citizen Service Request (SeeClickFix online mapping application)

This application allows users to click on the interactive map to precisely pinpoint and describe issues, such as Graffiti, Potholes, Drainage, Signals/Signs, Parks/Trails and Water/Sewer. The appropriate City of Raleigh staff will be alerted and a response coordinated to ensure satisfactory resolution.

Report an Issue using SeeClickFix


Report damaged streets, potholes, clogged storm drains and other general street maintenance problems on City right of way at pothole@raleighnc.govEmail Address or by calling 919-996-6446.

City Government Information

Call 919-996-3000

Claims (Injury or Property Damage)

To file a claim with the City of Raleigh for injury or property damage please contact Risk Management at 919-996-2240

Comments or Accolades

Like a program or want to comment on someone's good work? Email us!Email Address

Discolored Water

To report brown, cloudy, bad smelling or tasting water call the Water Quality Division at 919-996-2870.

Drainage Complaints

Streets

For issues regarding potholes, street repair, clogged storm drains, etc.

Call 919-996-6446 or email pothole@raleighnc.govEmail Address

Private Property

Call 919-996-3940 or email StormwaterUtilityHelpingU@raleighnc.govEmail Address

For water/sewer emergencies

  • call 919-250-2737 on weekdays (9am - 4pm)
  • call 919-829-1930 after 4 pm and on weekends or holidays

Graffiti

If you spot graffiti call 919-996-6001 or email graffiti@raleighnc.govEmail Address

Missing or Damaged Street Signs

Call 919-996-6608 on weekdays (9am-4pm)
Call 919-829-1930 after 4 pm and on weekends or holidays

Email TrafficEngineering@raleighnc.govEmail Address

Neighborhood Traffic Management

For issues regarding speed humps, stop signs, speed limit reductions, etc.

Call 919-996-4066 or email NTMP@raleighnc.govEmail Address

Noise

To issue a noise complaint, call 919-831-6311 or 919-996-3335

For information on noise ordinances, call 919-996-3040

Police Information

Always call 911 in the case of an emergency

For non-emergency calls, please call 919-831-6311 or 919-996-3335

To report a concern with a City of Raleigh police officer, call Internal Affairs at 919-996-3155

The Raleigh police information desk does not have specific information on Wake County court dates/traffic violations/district attorney questions. The number to call is 919-755-4117

Problem with Citizen Services and/or City Employees

Call 919-996-3077 or email sharon.banks@raleighnc.govEmail Address

Public Nuisances

For issues regarding overgrown grass, trash or abandoned vehicles on private property, etc.

Call 919-996-2444

For abandoned cars on city streets, call 919-831-6311 or 919-996-3335

Public Records Requests

Requests can be made one of three ways:

  • Form Requests
  • Written Requests
  • Phone Call

Learn More

Sidewalk Repair

Submit a report using the Online Sidewalk Repair Form or by calling 919-996-6446

Street Light Repair

For requests or evaluations 919-996-4045

Report light as malfunctioning

  • Progress Energy 800-419-6356 - Press option 3
  • Duke Energy 800-474-6300
  • Wake Electric Membership Corp 800-777-9898

Traffic Signal Malfunctions

Call 919-996-3020 or email TrafficEngineering@raleighnc.govEmail Address

Utility Billing Services

The Utility Billing Division is part of the City of Raleigh's Finance Department, and works closely with the Public Utilities Department and surrounding communities.

The Division services approximately 180,000 customers in Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon. Accounts are billed monthly. Bills are sent to customers electronically or by mail.

Read More

Water Conservation Violations or Information

Water or Sewer Emergencies

Call 919-250-2737 on weekdays (9am - 4pm)
Call 919-829-1930 after 4pm and on weekends or holidays

Website Support

If you experience website issues related to functionality (i.e. broken links, pages not loading properly, etc.) please email Technical SupportEmail Address.

For other general website comments, email us.Email Address

Did you know...

Fourth Fastest Growing City

– Forbes

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