WaterSense Toilet Rebate Program FAQ
Below is a list of common questions we get about the City's WaterSense Toilet Rebate Program
What if I get my water from a well or another water company? Can I get a rebate?
No, you may not get a rebate from the City of Raleigh; however, you may find it is still beneficial it to replace your old toilet with a new Environmental Protection Agency (EPA) WaterSense labeled toilet due to the potential water savings.
Contact your water service providers to find out what programs they offer.
How do I know if I have a high-flow toilet?
Sometimes you can tell by the age of your toilet. Toilets installed after 1994 are all low-flow toilets and use 1.6 gallons per flush.
To check the date of your toilet, remove the lid on the tank and look for the date stamp on the inside back wall of the tank or you can measure and calculate the size of your tank. Follow these steps (measure in inches):
To calculate your flush volume, use the following formula:
Gallons per Flush = (Length x Width x Water Depth)/231
- Measure the inside length of the tank. This is "Length" in the calculation.
- Measure the inside width of the tank. This is "Width" in the calculation.
- Place a ruler in the tank and measure the water depth when the toilet is full; flush the toilet, and measure the tank level at its lowest. The difference between these two levels is "Water Depth" in the calculation.
For example, if Length = 19 inches, Width = 7.25 inches, and Water Depth = 6 inches, the toilet volume is 19 x 7.25 x 6 = 826.5 cubic inches per flush.
Then divide the number of cubic inches by 231 to get the volume in gallons. 826.5 cubic inches divided by 231 = 3.57 gallons per flush.
Can I participate if I already have a low-flow toilet?
Maybe. Low flow toilets are not necessarily WaterSense labeled toilets. If your low-flow toilet is not a WaterSense labeled toilet (you would know if it is) then you may participate by replacing your low-flow toilet with a WaterSense toilet. However, the City suggests you refer to the potential savings guide within the Toilet Rebate Brochure to see if the savings are worthwhile.
If I purchased a 1.6 gallon toilet, am I eligible for a rebate?
No, only EPA WaterSense Labeled toilets are eligible for a rebate.
WaterSense labeled toilets are independently certified to use 20 percent less water than the current Federal standard and have a high flushing power. WaterSense labeled toilets use approximately 1.28 gallons per flush or less; the current Federal standard is 1.6 gallons per flush.
Can I apply for more than one rebate?
Yes, if you replace multiple toilets within your home, you may apply for a rebate for each toilet. The Wake County Tax Data is used to determine how many toilets a home will be eligible for. If your tax data is not correct, you will need to contact the Revenue Department at RevHelp@wakegov.com.
However, you are only allowed one application per water account. Therefore, all toilets must be replaced before you submit your application or subsequent applications will be denied.
Exceptions may apply to property managers and individuals with low incomes, receiving disability, unemployment and/or collecting social security. Program Guidelines may change at any time so please stay tuned to the website for more information.
Can I apply for a rebate if my name is not on the Water Account?
Yes, however you must provide consent from the water account customer to use their consumption data for program monitoring.
There are several different applications that allow various types of applicants to receive the rebate check, including if the applicant is not on the water and sewer account. Please ensure you submit the correct application to meet your needs.
Do I have to have a plumber install the toilet?
No. You may choose to replace the toilet yourself.
However, if you have a licensed plumber complete the installation and you include the proper documentation with your Toilet Rebate Application, you may not need an inspection.
Proper documentation for installation by a licensed plumber includes the following information.
- Plumber's contact information
- Plumbing company name
- NC license number
- Installation date & location
- The WaterSense toilet's brand and model numbers (must match the those on the application)
What is an inspection? Is there a fee?
The City of Raleigh reserves the right to inspect the installation of WaterSense labeled toilets submitted for this rebate program to verify their installation and the toilet's eligibility.
There is no fee for the inspection and they generally take less than ten minutes.
If I have already installed the toilets, can I get a rebate?
Possibly. Toilets purchased on or after April 7th, 2009 may be eligible for a rebate, provided that the applicant meets the other criteria listed in the Program Guidelines.
Measurements of the old toilet's tank are required for the application. If you are unable to provide these measurements, please call the Public Utilities Department for additional options.
Will I need to apply for a permit to change the toilet?
No. You do not need a permit to change only your toilet even if this is for a large property changing multiple toilets.
What is a high-efficiency toilet (HET)?
A high-efficiency toilet (HET) is defined as a fixture that flushes 20 percent less water than the current Federal standard of 1.6 gallons per flush. A high-efficiency toilet uses 1.28 gallons per flush or less.
I heard these High Efficiency Toilets require double flushing to work. Is this true?
No. All of the High Efficiency Toilets on the approved list have been performance tested to help eliminate this problem. However, the City recommends that each customer do the proper research before purchasing their toilet to insure they get the best toilet to meet their needs.
I have not received my rebate check, nor confirmation that my rebate has been accepted.
Completed applications will take six to eight weeks to process starting from the date of their arrival. Due to staff constraints, it is not possible to notify all applicants when they have been approved. Additionally, if your application was not complete when submitted, the processing time will not start until the completed information has been received. It is up to the applicant to ensure that the application was complete when submitted. We can not guarantee that applicants who submit incomplete applications will be contacted for additional documents.
If you have not received any form of notification after six to eight weeks from submitting your application you may check the status of your rebate by emailing the Public Utilities Department.
Please have the following information ready when checking on the status of your rebate.
- Your name
- Your address
- Your phone number
- The date you submitted your application
How may I donate a WaterSense Labeled toilet to a family in need?
Give the gift that keeps on giving- a WaterSense labeled toilet! Sure, you wouldn't usually think buying someone a toilet would be one of the best gifts that you could give... yet it really can be. Toilets are inefficient in their water usage and can lead to high water bills even when they are working properly. If someone was to have a leak due to a leaky toilet, that can use 200 plus gallons in just one day!
Unfortunately, toilets aren't exactly cheap to install so some of our neighbors could use a little help. Eight weeks can be a long time to wait for a refund, so we allow others to help cover the costs of purchasing and installing toilets. Ready to make a difference in your neighbor's water bill? Contact Ed Buchan today to see how you can help.
This program is for the donation of new WaterSense Labeled toilets only; donations of old toilets will not be accepted.