Development Services
Development Services is an independent, overarching management structure created to oversee development processes from a more holistic position. The purpose of the division is to coordinate the City’s development review process across departmental lines, and to seek new innovations in providing services to development customers.
The Development Services Manager, Hamid Dolikhani is responsible for coordinating the activities of the five (5) development departments involved in review and approval programs (i.e. Inspections, Fire, Planning, Public Utilities and Public Works), analyzing and implementing new innovative business practices, and resolving developmental review issues across the entire spectrum of city development.
Jim Tschupp, Assistant Development Services Manager is leading the Business Analysis/Service Excellence team as they establish performance standards and tracking mechanisms to ensure good customer service and process effectiveness. His group is continually working to improve the development review/approval process and drive efficiencies.
Sharon Felton, Public Information Officer is the liaison between the Development Services Team, elected and appointed officials and our external customers in the development community. Her team is responsible for developing new communication programs regarding the initiatives, operations and expectations of the Development Services Program.
The Development Services Division has additional support in the form of a Core Team. The Core Team is made up of Departmental Subject Matter Experts from each of the five (5) departments. This group will help research complaints and interact with department directors for problem resolution in issues specific to their area of expertise.
Development Services Advisory Committee:
In August 2008, the Raleigh City Council approved the creation of a new Development Services Committee (DSAC). The DSAC will partner with the Development Services Division and development departmental staff and management to review administrative policies and procedures. The group will seek new ways to do business in a predictable, transparent, cost-effective and efficient manner that is responsive to every client's needs.
The Development Services Advisory Committee will establish an executive leadership group that will create the vision and outline broad strategies for going forward. They will also be responsible for reporting to the City Council. Technical groups will also be formed as a result of the annual work plan. These smaller groups will meet as often as required to work through detailed processing issues and provide feedback in their particular regulatory area. Each group will choose a leader and an alternate leader, who will be the spokesperson for the group when reporting to the executive group. The leader will be responsible for communicating to the broader group of stakeholders ensuring good feedback and good attendance at each meeting.
If you are interested in becoming a committee member, please contact one of the Development Services members below.
For More Information Contact:
Hamid Dolikhani
Development Services Manager
City Manager Department
One Exchange Plaza, 7th Floor
Raleigh, NC 27601
919-516-2232
Jim Tschupp
Development Services Assistant Manager
City Manager Department
One Exchange Plaza, 4th Floor
Raleigh, NC 27601
919-516-2706
Sharon Felton
Development Services Public Information Officer
City Manager Department
One Exchange Plaza, 7th Floor
Raleigh, NC 27601
919-516-2231
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