Utility Billing Services
The City of Raleigh provides utility billing services to approximately 152,000 customers in the Raleigh area.
Most accounts are billed every other month and are due within 25 days of the billing date. In order to prevent disruption of service, payments should be made by the due date printed on the bill. See Water/Sewer Rates for residential rates for Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell, and Zebulon, or contact Utility Billing Services at 919-890-3245 for more information.
In addition to the above rates, stormwater fees and solid waste charges may also apply to City of Raleigh customers. For more information regarding stormwater fees, see Stormwater Utility Fee or contact 919-890-3940. For more information regarding solid waste charges, see Solid Waste Services or contact 919-831-6890.
Questions concerning permit fees for installation of water lines for new construction should be directed to the Inspections Department at 919-516-2495.
For utility operating and repair services or for water quality information, see Public Utilities or call 919-857-4540.
For Additional Customer Service:
Email: UtilityBilling@ci.raleigh.nc.us
Phone: 919-890-3245
For More Information Contact:
Susan Decker
Utility Billing Services Manager
Finance Department
PO Box 590
Raleigh, NC 27602-0590
919-890-3245
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