Water Meters - FAQ
Frequently Asked Questions
Who do I contact to set up a new water meter account? (City of Raleigh and neighboring towns)
Contact the City of Raleigh Utility Billing Services Division at (919) 890-3245. Staff is also available to answer questions regarding existing water/sewer bills.
For information about City of Raleigh public water/sewer service in Wake County, contact the City of Raleigh Public Utilities Administration Division at (919) 857-4540.
For well and septic information, contact Wake County Environmental Services at (919) 856-7400.
I live in the Town of Garner. Who do I contact regarding water/sewer fees?
Contact the Town of Garner at (919) 772-4688.
I live in the Town of Knightdale. Who do I contact regarding water/sewer fees?
Contact the Town of Knightdale at (919) 217-2244.
I live in the town of Rolesville. Who do I contact regarding water/sewer fees?
Contact the Town of Rolesville at (919) 556-3506.
I live in the town of Wake Forest. Who do I contact regarding water/sewer fees?
Contact the Town of Wake Forest at (919) 554-4053.
I live in the town of Wendell. Who do I contact regarding water/sewer fees?
Contact the town of Wendell at (919) 365-4448.
I live in the town of Zebulon. Who do I contact regarding water/sewer fees?
Contact the town of Zebulon at (919) 269-7455.
Who do I contact for a construction water meter/backflow device?
Water meter/backflow devices are available for rental from the Operations Center located at Lake Woodard Road in Raleigh, NC. For more information, contact (919) 250-2740.
Who do I contact for Grease Interceptor Information?
Contact the Pretreatment Coordinator at (919) 662-5700.
Who enforces water conservation regulations, easement violations, illegal use of water/sewer?
Contact a City of Raleigh Public Utilities Code Enforcement Inspector at (919) 857-4540.
Who do I contact if my water is cloudy, has black specks in it or has a strange odor/taste?
Contact the EM Johnson Water Treatment Plant at (919) 890-2870.
What if I see a manhole overflowing or smell gas?
Contact (919) 250-2740 during normal business hours or (919) 829-1930 after hours.
Who do I contact if I need to test a fire hydrant or need a hydrant flow test?
Only a Certified Engineering Company approved by the Raleigh Fire Department may test hydrants or provide flow tests. Contact the Raleigh Fire Department at (919) 996-6392.
Who do I contact for information about Cross Connection Control?
Contact the Cross Connection office at (919) 870-2870.
Who do I contact for information about water and sewer location/ availability?
Contact the Public Utilities Administration Division at (919) 857-4540.
For More Information Contact:
Danielle Barber
Civil Engineer
Public Utilities Department
One Exchange Plaza, Suite 604
Raleigh, NC 27601
919-831-6162
Willis Stancil
Civil Engineer
Inspections Department
One Exchange Plaza, Suite 404
Raleigh, NC 27601
919-516-2187
Richard Mallow
Civil Engineer
Inspections Department
One Exchange Plaza, Suite 404
Raleigh, NC 27602
919-516-2176
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