Development Services Advisory Committee
DSAC
The Raleigh City Council approved the creation of the Development Services Advisory Committee (DSAC). This committee will interact with city staff to develop ideas for process improvements.
Mission:
The mission of the Development Services Advisory Committee is to review administrative policies and procedures to ensure consistent compliance with the City’s development standards, while proposing new ways to do so in measurable, predictable, transparent, cost-effective, seamless and efficient ways that provide the level of services that customers define.
Committees:
Currently the DSAC has 72 members that represent different fields within the land development industry. This cross section of the development industry provides the City of Raleigh with valuable partners to assist with review of administrative policies. Three committees have been formed to address issues indentified in the first open meeting of the DSAC held in October of 2008.
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Executive Leadership Group: The Executive Leadership Group established the vision, providing overall leadership and identifying broad strategies for improving Raleigh’s development review process. This group will also work to make recommendations about the overall organizational structure that is designed to deliver development services.
- Customer Service Group: The Customer Service Group is charged with identifying benchmarks for what the industry’s expectation is for excellent customer service that is predictable and transparent.
- Plan Review / Field Inspections Group: The Plan Review/Field Inspections Group will identify measurable expectations for the delivery of consistent, predictable, cost efficient plan review and field inspections.
For More Information Contact:
Hamid Dolikhani
Development Services Manager
City Manager Department
One Exchange Plaza, 7th Floor
Raleigh, NC 27601
919-516-2232
Jim Tschupp
Development Services Assistant Manager
City Manager Department
One Exchange Plaza, 7th Floor
Raleigh, NC 27601
919-516-2706
Sharon Felton
Development Services Public Information Officer
City Manager Department
One Exchange Plaza, 7th Floor
Raleigh, NC 27601
919-516-2231
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