Look for this WaterSense logo when purchasing a high efficiency toilet.
WaterSense Toilet Replacement Rebate Program
Stop flushing money down the toilet! Toilets can use up to 30 % of indoor domestic water usage; older toilets can even use up to seven gallons in one flush!
PROGRAM DATES: APRIL 4, 2009 – UNTIL FUNDS ARE EXHAUSTED
The City of Raleigh is now offering WaterSense toilet rebates to ALL water customers of the following municipalities: Raleigh, Wendell, Garner, Rolesville, Knightdale, Zebulon, and Wake Forest. Toilet rebates up to $100, to cover the cost of each toilet, will be given for retrofitting an old toilet with an EPA WaterSense labeled toilets; installation fees will not be covered. WaterSense toilets are independently certified to be:
High Efficiency Toilets (HETs) using 20 percent less than the current federal standard of 1.6 gallons/flush
and of High performance quality
To qualify, applicants must:
Be a residential or non-residential (commercial, industrial or institutional) customer of the following municipalities: Raleigh, Wendell, Garner, Rolesville, Knightdale, Zebulon, or Wake Forest
Be current in their bill and not owing past due fees.
Record the measurements of their old toilet's tank; these must be included in the application. Details are given in subsequent sections.
Replace an old toilet, of 1.6 gallons or higher flush volume, with an EPA WaterSense labeled toilet. New toilet installations are not covered in this rebate nor are replacements for current WaterSense toilets.
Include the original receipt(s) for the toilet(s) dated on or after April 4, 2009.
Agree to a post-installation inspection to verify the toilet's eligibility. Details are given in subsequent sections.
* Rebate amount is determined by the cost of the toilet, tax included, with a maximum rebate of $100 per toilet. Installation fees are not eligible to be included for rebates. Rebates will be given as checks and not as credit on the water bill unless the water accounts are not current; then the rebate may be denied or given as a credit towards the water account.
Old Toilet Information
For verification of eligibility, and statistical and monitoring purposes, each applicant is required to provide the measurements of the old toilet’s tank.
THE FOLLOWING MEASUREMENTS MUST BE RECORDED ON THE APPLICATION!
Lift the tank lid and take three measurements, in inches, from inside the tank:
A. Depth of the Water Level (from the bottom of the tank to the water line)
B. Length (inside the tank, left to right)
C. Width (inside the tank, front to back)
To determine how many gallons per flush (GPF) your toilet uses, multiply the three measurements together and divide by 231.
If you currently have a water-displacing item within your tank, measure the water level with the item in place and make a note of having a water displacer in the comment section of the rebate application. GPF = (Length x Width x Water Depth)/231
Purchasing A WaterSense Toilet
WaterSense toilets come in many colors, heights, varieties and styles including: gravity flush, dual-flush, flapperless, pressure assisted flush and more!
Toilets are either sold as a one-piece toilet or a two-piece (tank and bowl); only the EPA combinations listed qualify for the WaterSense label. A list of qualifying toilets, along with more information about the WaterSense program, is located at http://epa.gov/watersense/pp/find_het.htm; this list is updated periodically so stay tuned for new toilets!
Remember to look for the WaterSense logo, pictured above, to ensure you are purchasing a toilet that qualifies for the City’s rebate program. WaterSense toilets are available at many are retailers including our Program supporters.
YES = PLEASE CONTACT PUBLIC UTILITIES FOR A CUSTOM APPLICATION!
If there is any confusion about your eligibility, please contact the Public Utilities Department at (919) 857.4540.
Verification of Installation
The City of Raleigh reserves the right to inspect the installation of WaterSense labeled toilet(s) submitted for this rebate program. If the installation is provided by a licensed plumber, this inspection may not be necessary; however, THE APPLICANT MUST INCLUDE A COPY OF THE RECEIPT FROM THE LICENSED PLUMBER containing the following information:
Plumber’s contact details
Company name
NC license number
Installation date & location
Toilet’s brand and model numbers (must match the those on the application)
Disposal All applicants must dispose of their old toilets properly. Toilets, from Raleigh residences, may be picked up for free as part of the City’s Bulky Load Pick-Up. For more information, call (919) 996-6890 or visit: www.raleighnc.gov/bulky. Leaving the old toilet at the curb without calling for a Bulky Load Pick-up may result in a fine by the City. Applicants not eligible for this service will need to make other disposal arrangements.
Approval Rebate checks, and not credits, will be disbursed to approved applicants. These will be mailed to the address listed on the rebate application. Once an application has been approved, please allow 45 business days for the rebate check to be disbursed. Due to staff and resource constraints, not all applicants will be informed when their application is received or approved. Applicants will be notified when their application is unsuccessful or incomplete.
Program Duration The program commenced April 7, 2009 and will be offered for one year or until rebate funds are spent. Program is subject to change or terminate at any time without prior notice. PENDING APPLICATIONS PROCESSED FOR THE REBATE PROGRAM AT THE TIME FUNDS ARE EXHAUSTED WILL BE DENIED AND THE APPLICANT WILL NOT BE ENTITLED TO REIMBURSEMENT.
Warranties And Representations THE CITY OF RALEIGH MAKES NO WARRANTIES OR REPRESENTATIONS THAT THE EPA’s WaterSense LABELED TOILETS SELECTED BY THE APPLICANT WILL PERFORM AS REPRESENTED BY ITS MANUFACTURER OR SELLER. THE CITY OF RALEIGH IS NOT RESPONSIBLE FOR THE WORK OF THE INSTALLER, WHETHER A LICENSED PLUMBER OR OTHERWISE.
Documentation & Consents THE FOLLOWING DOCUMENTATION MUST BE SENT VIA FIRST CLASS MAIL:
1. Receipts: Applications without receipts will not be processed.
2. Written Consent: MAY BE REQUIRED when the applicant is:
Not the water account holder
A (residential or non) renter/tenant and not the owner
Licensed plumber who is not the water account holder
Checklist
Ensure accounts remain current.
Obtain required consents.
Record old toilet measurements.
Purchase a WaterSense toilet(s).
Complete the rebate application.
Attach original/itemized receipt.
Mail documents to Toilet Rebate Program address. APPLICANTS MUST COMPLETE ALL DETAILS ON THE APPLICATION AND MAIL IT AND THE ORIGINAL-DATED RECEIPT(S) TO: City of Raleigh
c/o Toilet Rebate Program
One Exchange Plaza, Suite 620
Raleigh, NC 27601
Lift the tank lid and take three measurements, in inches, from inside the tank:
