Utility Billing Services

Last Modified: February 24, 2014
Utility Billing Account Manager

We are committed to excellent customer service through these convenient options:

  • Online account access
  • Easy payment options
  • Automated voice response
  • Email communications
  • Online feedback
  • Account Managers by phone
  • Raleigh Municipal Building utility payment counter

Name Changes

To change the name on an existing account, please contact a Utility Billing Account Manager by email or call 919-890-3245 Monday - Friday between 8:30 am and 5:00 pm for assistance. Be prepared to provide:

  • Utility account number and/or service address
  • Former name on file for account holder
  • Former security number (or other identifying number) on file for account holder
  • New name for account holder
  • Social Security number (or other identifying number) for new account holder
  • Mailing address
  • Phone number
  • Reason for name change
  • Effective date of the change

Additional fees that may be applied to the account:

  • Deposit of $50.00
  • Service initiation fee of $50.00

If the Account Holder is Deceased...

It is unlawful to retain a utility account in the name of a deceased person.

The account must be closed and a new account opened in the name of the responsible party (i.e., the surviving spouse or family member, an estate or trust, etc.).

In addition to the items listed above, you may be asked to provide copies of:

  • Death certificate
  • Court documents
  • Testamentary letter
  • Any other affidavit or document from the court that verifies that an estate exists and/or designates the executor's name and address

A deposit of $50 may still be required. However, the service initiation fee of $50 for the new account will be waived in this circumstance.

Questions about Your Utility Bill?

You're probably not alone. Many customers have the same questions.

Please review our Common Questions for answers to the questions we receive most often.

If you don't find your answer here, we will be happy to assist you.

Utility Billing Services 919-890-3245 (Monday - Friday, 8:30 am - 5:00 pm)

Assistance Provided

Utility Billing Services provides assistance in the following areas:

Related Services

Utility Billing handles billing and billing services. All other issues, like discolored water, main breaks, low water pressure, impervious surface calculations, etc. will be addressed by one of the following:

  • For more information regarding Public Utilities Administration, Water Plant, Wastewater Treatment Plants, Reuse, Constructions, Sewer Maintenance, Water Distribution, Meters and Warehouse, visit Public Utilities.
  • Questions concerning permit fees for installation of water lines for new construction should be directed to the Inspections Department.

Water Conservation

All City of Raleigh water customers are under Permanent Conservation Measures. These measures include actions that are both mandatory and voluntary. Restrictions apply to everyday water usage and will not change unless we enter more stringent water conservation stages.

The City Council of Raleigh redefined mandatory water conservation triggers on August 7, 2012 by adoption of Ordinance 2012-97.

For more information about water conservation in Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon refer to the following pages:

Contact Us

Utility Billing Services | Phone 919-890-3245 | Fax 919-996-1813


Call the Automated Voice Response System 24 hours a day, 7 days a week.

Utility Billing Account Managers are available to provide personal assistance Monday - Friday, 8:30 am - 5:00 pm (except holidays).

Email and Fax:

Please allow up to 2 business days for a response to your email message. We make every effort to respond sooner, when possible.

Submit Your Feedback

Is there something you would like us to know? We want to hear from you.

Please complete and submit the online Feedback Form and tell us what you think.

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