The Raleigh-Wake Emergency Communications Center, also known as Raleigh-Wake 9-1-1, answers emergency and non-emergency calls for service 24 hours a day, 365 days a year and dispatches the appropriate help. The professional staff is dedicated to providing quality service not only to our citizens but also to the first responders that we serve.
The center provides dispatching and centralized communications for Wake County EMS, eight law enforcement agencies, and 17 fire departments, serving more than one million residents in an area of 860 miles. The 9-1-1 Center employs a highly trained staff using the latest in technology in order to maintain our high commitment to public safety.
Don’t Hang Up!
If you call 911 by mistake, do not hang up. Stay on the line and tell the dispatcher that everything is all right.
Also, do not hang up if 911 doesn’t answer right away when you call. Stay on the line – your call WILL be answered. Learn more about what to expect when you call 911.
This is What I Do: Dispatching 911 Calls to Police, Fire, and EMS
If you've ever had to dial 911, then you know that every second counts. Meet Tracy LaCascia, a Senior Telecommunicator and training officer. She and her team work around the clock to make sure callers get the help they need.
