MyRaleigh

Employment Application Process

Common Questions

Last updated Jul. 07, 2015 - 12:29 pm

Below is a list of common questions we get about the employment application process.

A list of vacant positions can be viewed twenty-four (24) hours a day, seven (7) days a week from any computer with internet access on the City's Jobs page.

These permanent, temporary, part-time, seasonal and internship positions are also accessible through the Job Information Line (919-996-3305) and in the Human Resources office.

For support related to the online application process please call 855-524-5627 between 9am and 9pm EST.

What is NEOGOV and GovernmentJobs.com?

NEOGOV is an online tool that allows public sector employers to recruit and select candidates for employment. NEOGOV has more than 800 public sector employers/customers, serves more than 2 million employees and processes more than 10 million applicants.

NEOGOV created www.GovernmentJobs.com, which allows employers to post their job openings. It also allows applicants that are seeking public sector or government opportunities the ability to search job openings and create an online profile that may be used to apply for job openings with more than 800 employers.

Account/Profile

What do you mean by “User Account?

A user account is created with GovernmentJobs.com when you establish a user name and password. In your GovernmentJobs.com user account, you can apply for positions and check the status of your position. You will receive communication about the position from the City of Raleigh by accessing your user account.

What is a User Profile?

When you create a User Account, you will complete basic information like name, address, education and work experience. This user profile is saved and you can access your profile anytime using your username and password. You create your user profile once and can apply for many jobs using the same profile.

Do I need to remember my username and password?

Yes. You will need to enter your username and password to access your User Account. The City of Raleigh does not have your username and password.

How do I access my on-line account once it has been created?

Once you have created your user account, you may access your account by clicking “Applicant Login” located on the main City of Raleigh Employment page. You can check the status of your application, apply for other positions, or edit your user profile.

How can I change my username?

Once established, a username cannot be changed.

I’ve applied for other positions in GovernmentJobs.com. Do you have access to those applications and information?

No. The City of Raleigh has access to applications that are submitted for City of Raleigh positions.

Who do I contact if I have issues accessing my on-line account?

If you are having issues with your login or have forgotten your password, use the ‘forgot my password’ link that is directly below the username/password login box on the Applicant Login page. The system will generate an email with that information. Please be sure to check your spam/junk mail folders and also add info@governmentjobs.com and info@neogov.com to your ‘safe sender’ list. If you still do not receive the email notice, then contact NEOGOV Customer Support toll free at 1-888-NEOGOV1 and follow the prompts for ‘applicant’ assistance.

The City of Raleigh Human Resources Department cannot provide assistance with Username and Password issues.

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Search & Apply for Jobs

Is a User Account required to search for jobs?

No, you may search for jobs without an account. However, you will need an account to apply for jobs.

What do I need to apply for a job using the on-line application?

  • An e-mail account with a valid e-mail address
  • Access to a computer with an internet connection
  • Details about your education, work experience, references and addresses for the past 10 years

If I do not have a computer and internet access what can I do?

Kiosks (computers) are located in the City of Raleigh Human Resources Department, 101 Avery Upchurch Municipal Complex, 222 West Hargett Street. Office hours are Monday – Friday, 7:30 a.m. – 5:15 p.m. Public libraries also have computers for public use.

When is the Job Opportunities list updated?

Vacancies are posted daily. Positions remain posted at least one week.

If you are interested in a position that is not posted, you may want to complete an online Job Interest Card and you will be notified by e-mail when the position is advertised. Complete the Job Interest Card from the www.raleighnc.gov/employment website.

Can I apply for a job that isn’t advertised now?

No. The City of Raleigh accepts online applications for advertised positions only. If you are interested in a position that is not posted, you may want to complete an online Job Interest Card and you will be notified when the position is advertised.

When a job is “Open Continuous” what does that mean?

Positions are advertised as “continuous” if there are on-going vacancies. These positions may close at any time.

What is the deadline to apply for a job?

Each position will be posted with a specific closing date to apply or as an “open continuous” process. For positions with a closing date, applications must be submitted by 11:59 p.m. Applications will not be accepted after the closing date. If the position is a continuous opening, you may submit your application any time the position is advertised.

Can I apply for more than one job?

Yes. You can apply for each position for which you have interest and required qualifications.

Can I apply with a resume instead of an application form?

No. A resume will not be accepted instead of an online application. A resume may be attached to our required online application form.

Will you hold any application on file for future vacancies?

No. Your online application will only be considered for the position for which you apply. If the same position is advertised in the future, you will need to apply again.

How long will it take to submit my online application?

It depends on several factors, including your typing skills. You may want to allow at least 45 minutes to input all required information, review and submit your application.

What if I cannot complete the application at one time?

Applications are not submitted until you select the "Accept" button. If at any time you do not want to or cannot complete your application, save your work, then logout. You can always login at a later time by using your Username and Password to complete your application.

How do I include a cover letter and resume with my online application?

You must upload (attach) documents to your electronic application. We accept the following document extensions: pdf, xls, xlsx, ppt, pptx, doc, docx, txt, rtf, bmp, gif, jpeg, jpg, png, tif, tiff. A scanner is located in the Human Resources office.

I was filling out my application and I lost all my information. What happened?

You may have clicked the Back button (located on your toolbar), which when used, removes all data on the page that has not been saved. This is set as a security measure for you so that no one can revert backward in an application and tamper with your information contained in your profile. Avoid losing your information by saving your information before you leave the page. When you are entering information within a page, do not use your Back button and be sure to logout when you are finished.

How do I get help with completing the online application?

The City of Raleigh is committed to ensuring that this process is user-friendly. If you require assistance, the following resources are available:

  • Online Application Guide.
  • Walk in assistance in the Human Resources Department, Room 101, Avery Upchurch Municipal Complex, 222 West Hargett Street between the hours of 7:30 a.m. to 5:15 p.m. Monday – Friday.
  • You may e-mail us questions
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What happens after I apply?

How do I know my online application was received?

When you successfully submit your online application, you will receive a confirmation e-mail shortly after submission. You will also see the confirmation message on your computer screen. We suggest you print a copy of your submitted application and confirmation page information for future reference. If you did not receive a confirmation email shortly after you submitted your application online, check the application status when logged in to view details of the application submitted.

What happens to my online application once submitted?

All applicants who meet the minimum requirements for the position will be forwarded to the hiring manager.

How will I know the status of my online application?

You can check the status of your application by logging into your user account from the City’s website. You can check your application status at any time. You should also check your e-mail frequently as the City will communicate with you about the position by e-mail.

If I submit more than one online application during an active recruitment, which application will be considered?

We will acknowledge the last (most recent) application submitted for employment. The City of Raleigh cannot take the responsibility to sort through various applications to match documents submitted during the same recruitment process; hence it is important that any new submissions of applications include a complete application packet, including any documents that are required to qualify.

I applied for a position 2 months ago, but still see it posted, should/can I apply again?

Unless there are changes to your application data, you should only apply once for each job posting.

If I meet the requirements of the position, will I be interviewed?

Although your experience may meet the minimum qualifications, there may be many candidates who possess the equivalent or greater skill sets from which the City will consider. Thus not every candidate who meets the minimum requirements will be offered an interview.

Technical

How can I obtain an e-mail address?

An e-mail address can be established with a number of providers, such as Yahoo, Gmail, AOL and Hotmail. The City of Raleigh does not endorse any particular provider.

Why does the system automatically log me out after 30 minutes?

The system will automatically log you out if you do not have any activity for thirty (30) minutes. This is a precautionary measure to protect your identity and personal information. The system will warn you before it logs you out, but you should save your information frequently to avoid losing your entries and to stay logged into the system.

Do I have to turn off my SPAM filter(s) to receive email notifications from the City of Raleigh?

You will need to alter your SPAM filter so that any emails from www.GovernmentJobs.com will be delivered to your Inbox versus Junk Mail. Depending on the email service provider, you may have to include these websites on a “safe” list to ensure that you receive all communications regarding your online application status or online Job Interest Card submission.

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