Utility Billing Services
Water, sewer, solid waste and stormwater utility services are billed by the Utility Billing Services Division
The Utility Billing Division is part of the City of Raleigh's Finance Department, and works closely with the Public Utilities Department and surrounding communities.
The Division services approximately 180,000 customers in Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon. Accounts are billed monthly. Bills are sent to customers electronically or by mail.
Make a Payment
Various methods are available for making utility payments to the City of Raleigh. Choose the one that is most convenient for you.
- Pay Online
- Pay by Phone
- Pay by Mail
- Pay in Person
Manage Your Utility Account Online
With the newly upgraded Web Self-Service portal, it is even easier to manage your City of Raleigh utility account online. You can quickly do these things at your convenience:
- Update account information
- View current & past bills
- Pay bill
- Review financial and usage history
- Enroll in E-Billing
Start or Stop Utility Services
Moving in? Moving out? New construction ready for Meter Set?
- Start a new utilities account
- Stop utilities service and request a final bill
- Meter Sets - New form is now available for Builders/Contractors
Explain My Bill
Your utility bill contains important and helpful information. You need to know where to find the information on your bill, and what it means to you.
Select section-by-section explanations on the interactive utility bill.Learn More
Rates, Deposits & Fees
Water and sewer rates for Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon
- Tiered rates explained
- Raleigh stormwater fees
- Raleigh solid waste & recycling charges
The Landlord Program, also known as the Default Customer Program, transfers utility services to the landlord's account between tenants. The program is designed for landlords, rental agencies, management companies, and apartment complexes to ensure no service interruption when a tenant moves out, and the service initiation fee is waived for participating landlords.Learn More
Past Due/Delinquent Account
If your City of Raleigh utility account becomes delinquent, there will be additional fees and your water service may be disconnected at your expense.
Learn how to avoid this situation, and what to do (or not to do) if your service is disconnected.Learn More
Do you need more time to pay your City of Raleigh utility bill?
As a courtesy to customers with unpaid balances, the City of Raleigh Utility Billing Division may grant up to two (2) payment plans per account per year. Find out if you qualify.
Meter tampering is a criminal offense. Per North Carolina General Statute 14-151.1, it is illegal for any unauthorized person to alter, tamper with, relocate, willfully damage, or bypass a water meter. It is illegal for any unauthorized person to reconnect a water meter after City of Raleigh personnel have disconnected it.
In addition to criminal charges, violators may be fined $500 by the City of Raleigh.Learn More
Water and sewer charges may be eligible for an adjustment for hidden leaks on the customer's side of the meter. Review the leak adjustment guidelines to determine if you may qualify.Learn More
Do you have questions?
You may find the answers in our Common Questions section, where we have listed the most-asked questions and answers related to Utility Billing Services.Learn More
Utility Billing Customer Service
Available for your convenience -- Online Services and Automated Voice Response
Customer service for utility billing issues is also provided by specially trained Customer Care representatives by phone at 919-890-3245 or in person at 222 W. Hargett Street, Raleigh, during regular business hours.