Customer Care and Billing

Water, sewer, solid waste and stormwater utility services are billed by the Customer Care and Billing Division of the Public Utilities Department.

Last updated Jun. 22, 2017 - 9:02 am
Raleigh Municipal Building Fountain

The Customer Care and Billing Division of the Public Utilities Department serves approximately 188,000 customers in Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell and Zebulon. Accounts are billed monthly. Bills are sent to customers electronically or by mail.

Make a Payment

Tree Reflections

Various methods are available for making utility payments to the City of Raleigh. Choose the one that is most convenient for you.

  • Pay Online
  • AutoPay
  • Pay by Phone
  • Pay by Mail
  • Pay in Person
Learn more about Make a Payment

Manage Your Utility Account Online

Online with Customer Care and Billing

With online services, it is easy to manage your City of Raleigh utility account. At your convenience, you can quickly:

  • Pay your bill
  • Update account information
  • Enroll in AutoPay
  • Enroll in E-Bill
  • View current & past bills
  • Review financial and usage history
Learn more about Manage Your Utility Account Online

Start or Stop Utility Services

Leaves in Water

Moving in? Moving out? New construction ready for Meter Set?

  • Start a new utilities account
  • Stop utilities service and request a final bill
  • Meter Sets - New form is now available for Builders/Contractors
Learn more about Start or Stop Utility Services

Explain My Bill


Your utility bill contains important and helpful information. You need to know where to find information on your bill and what it means to you. Select section-by-section explanations on the interactive utility bill.

Learn more about Explain My Bill

Rates, Deposits & Other Charges

Irrigation On, Raleigh, NC

Raleigh, Garner, Rolesville, Knightdale, Wake Forest, Wendell and Zebulon

  • Tiered Rates
  • Water and Waste Water (Sewer) Administrative Charges
  • Watershed Protection Fees
  • Infrastructure Replacement Charges
  • Raleigh Solid Waste & Recycling Rates
  • Raleigh Stormwater Fees
  • Deposits & Other Charges
Learn more about Rates, Deposits & Other Charges

Landlord Program

Raleigh Neighborhood

The Landlord Program transfers utility services to the landlord's account between tenants. This program is designed for landlords, rental agencies, management companies and apartment complexes to ensure no service interruption when a tenant moves out. Service initiation fees are waived for participating landlords.

Learn more about Landlord Program

Past Due/Delinquent Account

Cashier Windows, Lobby of Avery C. Upchurch Municipal Building, Raleigh, NC

If your City of Raleigh utility account becomes delinquent, there will be additional fees and your water service may be disconnected at your expense.

Learn how to avoid this situation, and what to do (and what not to do) if your service is disconnected.

Learn more about Past Due/Delinquent Account

Payment Plans

Nash Square

Do you need more time to pay your City of Raleigh utility bill?

As a courtesy to customers with unpaid balances, you may be eligible for a payment plan. Find out if you qualify.

Learn more about Payment Plans

Meter Tampering

Meter with cover off

Meter tampering is a criminal offense. Per North Carolina General Statute 14-151.1, it is illegal for any unauthorized person to alter, tamper with, relocate, willfully damage, or bypass a water meter. It is also illegal for any unauthorized person to reconnect a water meter after City of Raleigh personnel have disconnected it.

In addition to facing criminal charges, violators will be charged a $100 Meter Tampering Charge and may be assessed $500 in Civil Penalties for each incident.

Learn more about Meter Tampering

Leak Adjustments

Water Spray

Water and/or sewer charges may be eligible for an adjustment for leaks on the customer's side of the meter. Review the leak adjustment guidelines to determine if you may qualify.

Learn more about Leak Adjustments

Frequently Asked Questions

Avery C. Upchurch Municipal Building, Raleigh, NC

Do you have questions?

Check our Frequently Asked Questions section where the most frequently asked questions and answers can be found.

Learn more about Frequently Asked Questions

Contact Customer Care and Billing

Nash Square, Raleigh, NC

Online Services are available for your convenience 24 hours/7 days a week.

Contact Customer Care and Billing by email.

Call 919-996-3245 to speak with a trained Customer Service Representative (Mon - Fri, between 7:30 am - 6:00 pm)

Call 919-996-3245 anytime to use the automated system to obtain your account information and pay by phone.

A Customer Service Representative is available to assist you weekdays at the Revenue Services Counter located in the Raleigh Municipal Building complex at 222 W. Hargett Street.

Learn More About Customer Care and Billing

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