Utility Billing Customer Service

You're probably not alone.  Many customers have the same questions.

Please review our Common Questions for answers to the questions we receive most often.

If you don't find your answer here, we will be happy to assist you by phone or email.

Automated Voice Response System and Customer Care Representatives

919.890.3245 | UtilityBilling@raleighnc.gov

Automated Voice Response

• 24 hours a day, 7 days a week

Customer Care Representatives

• Monday - Friday (except City of Raleigh holidays)
• 8:30 am until 5:00 pm

The Customer Service Center can provide assistance in the following areas:

• Assist utility customers with their accounts
• Process move-in and move-out requests
• Set up landlord programs
• Investigate billing concerns
• Coordinate billing activities with field service activities
• Collect on delinquent amounts
• Ensure billing accuracy
• Audit utility accounts
• Answer customer questions related to their utility bill

Utility Billing, a division of the Finance department, handles billing and billing services. All other issues, like discolored water, main breaks, low water pressure, impervious surface calculations, etc. will be addressed by one of the following:

• For more information regarding Public Utilities Administration, Water Plant, Wastewater Treatment Plants, Reuse, Constructions, Sewer Maintenance, Water Distribution, Meters and Warehouse, visit Public Utilities.

• Questions concerning permit fees for installation of water lines for new construction should be directed to the Inspections Department.

• For more information regarding stormwater fees, see Stormwater Utility Fee.

• For more information regarding solid waste charges, see Solid Waste Services.

Is there something you would like us to know? We want to hear from you.

Please complete and submit the online Feedback Form and tell us what you think.