Make a Utility Payment
Visa, MasterCard, Bank Draft, Money Order, Check, Cash
The City of Raleigh offers convenient methods for making your utility payment.
System Maintenance - May 28
Information Technology will be performing network maintenance, Saturday, May 28, 2016, from 3:30 am-11:00 am. During that time, access to account information or payments will be unavailable via Web Self Service or the interactive voice response system. Please, plan accordingly and we thank you for your patience as we continue to improve.
AutoPay - Recurring Bank Drafts
This convenient option ensures your payments are received on time every month, eliminating late fees and service disruptions due to a late payment. These automatic payments will be drafted from your bank account each month and will be noted on your bill.
Look at the advantages and consider if AutoPay is the ideal solution to give you peace of mind:
- Free - no additional processing costs to you
- Payments are always on time - even if you are on vacation or out of town
- No service disruptions due to late payments
- Saves time
- No check fees, credit card interest, postage costs
- Easy to manage
Note about using Savings Accounts - If you plan to set up AutoPay from your savings account, check with your bank or credit union first. Some financial institutions will not honor bank drafts from savings accounts.
Enroll in Automatic Payments via our online system.
Financial Institutions outside the US: The City of Raleigh's AutoPay option for customers to make utility bill payments via recurring bank draft is intended only for payments from accounts with financial institutions located in the United States. If you are currently enrolled in AutoPay and your payments are drafted from an account with a financial institution located outside of the United States, you must cancel your Automatic Payment enrollment via our online system.
It is your responsibility to ensure all information provided on the Bank Draft Authorization form is accurate (especially the Routing/Transit Number and the Bank Account Number), and there are sufficient funds in the bank account. Otherwise, your utility bill cannot be paid using this method.
Pay by Phone
Call 919-996-3245 to make a Visa or MasterCard payment using the automated phone system. Please have your credit card and utility account number available.
The automated system is available 7 days a week, 24 hours a day.
Your account will be updated to show the payment information and your new balance within moments.
Pay by Mail
Mail check or money order with the utility bill stub to:
City of Raleigh
PO Box 71081
Charlotte, NC 28272-1081
Please do not mail cash. If you must pay in cash, please see the "Pay in Person" section below.
Pay in Person
Cash, Check, Money Order, Visa or MasterCard
To pay by cash, or to make a payment in person, visit one of the City's Official Utility Payment Locations.
About Returned Payments
When a payment is returned, it will be reversed off of the customer's account and a returned payment fee will be included in the next bill. The credit rating with Utility Billing will be negatively affected for each occurrence.
If multiple check payments have been returned on a City of Raleigh utility account, the customer may be required to make future payments by a secured method such as credit card, certified check, money order or cash.
If multiple automated bank draft payments have been returned on a City of Raleigh utility account, the customer may be removed from the AutoPay option and required to make future payments by a secured method such as credit card, certified check, money order or cash.
If a returned payment is applied on an account, and that account is then delinquent, services may be interrupted immediately.
When good payment/credit history has been re-established with the City of Raleigh's Utility Billing Division for 12 months, the account may be reviewed and the payment restrictions may be removed.
It Matters Where You Pay
The City of Raleigh's Official Utility Payment Locations are conveniently located at the town halls of Garner, Knightdale, Rolesville, Wake Forest, Wendell, Zebulon and at the Raleigh Municipal Building Complex. A payment made at any of these official locations will be applied promptly to your utility account the same day.
If you make a payment in person at any location other than one of these official payment locations, your payment may take several days (or even weeks) to reach us. This could cost you additional late fees, or your services could be disconnected for nonpayment before we receive your payment.
For this reason, we strongly recommend that you...
ONLY visit an Official Utility Payment Location to make your payment in person!