Make a Utility Payment

Our AutoPay option is reliable, convenient, and worry-free. Each month on the due date shown on your bill, your utility payment will be automatically drafted from the checking or savings account of your choice.

AutoPay Advantages:

• Easy to manage
• Payments are always on time - even if you are on vacation or out of town
• Worry-free
• Saves time
• No service disruptions due to late payments
• Free - no additional processing costs to you
• No check fees, credit card interest, postage costs
• Convenient

To get started, simply complete and submit an online Bank Draft Authorization form. AutoPay will take effect on your first billing after submitting the authorization form.

It is the customer's responsibility to ensure all information provided on the Bank Draft Authorization form is accurate (especially the Routing/Transit Number and the Bank Account Number), and there are sufficient funds in the bank account. Otherwise, your utility bill cannot be paid using this method.

We accept MasterCard and Visa payments through the Utility Billing online system. 

If you are already registered, simply log in to make your payment.

- OR -

Register now to make your online payment in a few quick steps.

Call 919.890.3245 to make a Visa or MasterCard payment using the automated voice response system. Please have your credit card and utility account number available.

The automated system is available 7 days a week, 24 hours a day in English and Spanish.

Mail check or money order with the utility bill stub to:
 
 City of Raleigh
 PO Box 71081
 Charlotte, NC 28272-1081

Please do not mail cash.  If you must pay in cash, please see the "Pay in Person" section below.

To pay by cash, or to make a payment in person, visit one of the City's Official Utility Payment Locations.

IMPORTANT: Locations not shown on the list are not official payment locations for the City of Raleigh. Payments made at non-official locations may take several days to be applied to your utility account.