The City of Raleigh is responsible for all streetlight installations in areas within our City limits on public streets. Requests for new installations originate with developers, field observations, annexations and citizens. The City works with our three energy providers, Progress Energy, Duke Energy, and the Wake Electric Membership Corp, to provide services for streetlights.
Transportation Operations Division staff coordinates the planning and installation of all new streetlights with each energy provider. We do not install lights in private parking lots or on private property. Each power company is responsible for
designing the streetlight systems for all public streets within the city limits, both in residential and commercial areas. All of our streetlight designs follow the Standards for Roadway Illumination as established by the Illuminating Engineering Society of North America.
The City's standard streetlight facilities consist of wooden poles with "cobra head" fixtures. We also work with our energy providers to install cut-off fixtures that comply with the goals of the Dark Skies Initiative, which aim to reduce light pollution. We also work with new developments that wish to upgrade their lighting with fiberglass poles or decorative fixtures.
Reporting Streetlight Outages
With thousands of streetlights to maintain, the City appreciates your help finding lights that are malfunctioning or in need of repair.
It only takes a few simple steps to report a malfunctioning streetlight:
- Identify it
Reporting the nearest street address and/or the Pole ID number works best. The ID number is found on the front of the pole (facing the roadway), and is typically a yellow metal strip with the ID number in black.
- Describe the problem
The nature of the problem could be- a streetlight is out; a streetlight is cycling on and off; a streetlight is on during the day; a pole or light is physically damaged.
- Call Us
Requests for repair are made within 24 hours of receiving your call (Monday-Friday). Simple lighting repairs are usually completed within 3-5 working days. Lighting repairs involving underground wiring repairs or damaged equipment replacement may take longer.
Streetlights on public right of way are maintained by local power utilities. To report an outage, please contact the utility that serves your area:
- Progress Energy - 919-508-5400 | Report Outages Online
- Duke Energy - 800-769-3766 | Duke Energy Outdoor Lighting Repair Request
- Wake Electric Membership Corp - 800-474-6300
If you are unsure of the energy provider where the outage is occurring, report the outage to City of Raleigh at 919-996-4045.