Water and Wastewater Rate Increase

Effective July 1, 2016

Last updated Jun. 22, 2016 - 8:57 am

In an effort to improve communications with our valued utility customers, the Raleigh City Council and Public Utilities staff share the following proposed water and wastewater utility rate and fee increases which would be effective in billing beginning July 1, 2016 if approved.

The majority of the rate and fee increases will be used to fund replacement of the City's aging underground infrastructure. Some of the pipes in the water distribution and sewer collection system are over 100 years old and are at or approaching the end of their service life. The Public Utilities Department is committed to replacing such pipes before they fail; particularly the most critical pipes whose failure would have significant social, environmental and economic impacts.

City officials and Public Utilities staff recognize the financial and budgetary challenges facing many customers, and we remain dedicated to providing high quality water and sewer services at a reasonable cost.

Single Family Residential Water and Wastewater Rate Increase

Single Family Residential water and wastewater customers can expect to see;

  1. An Approximate 2% increase in water and wastewater usage rates
  2. An increase in Water and Wastewater Infrastructure Replacement charge based on meter size

The typical residential customer that utilizes 5 CCFs of water per month will see a $ 1.99 increase in the water and wastewater portion of the bill.

If you should have questions regarding the pending rate changes and what it means to you, please contact Jennifer Alford, Administration Superintendent at 919-996-3465 or Jennifer Alford.

Commercial Water and Sewer Rate Increase

In addition to an approximate 2% increase in water and wastewater usage rates and an increase in Water and Wastewater Infrastructure Replacement charge based on meter size, commercial water and sewer accounts will also see;

  1. Changes in Contract Sales rates
  2. Addition of a Fats, Oils and Grease Non-Significant Industrial User Monthly Service Charge

This year, the Department has proposed a new “Fats, Oils and Grease” (FOG) service charge to support the FOG program. The FOG program was developed and designed to minimize Sanitary Sewer Overflows (SSOs) from the City’s sewer collection system. To reduce FOG created SSOs, City staff undertake routine inspection and sampling of grease interceptors for all Food Service Establishments (FSEs) and commercial FOG generators, review plans for the installation of new or replacement grease interceptors, conduct public education programs for FSE staff and initiate enforcement actions where necessary. The new FOG service charge will only be applied to FSEs and commercial FOG generators regulated by the existing program.

If you should have questions regarding the pending rate changes and what it means to you and your company, please contact Jennifer Alford, Administration Superintendent at 919-996-3465 or Jennifer Alford.

Questions regarding the FOG program or the new FOG service charge can be directed to Marti Gibson, Environmental Coordinator at Marti Gibson or 919-996-3475 or Tim Beasley, Industrial Pretreatment Coordinator at Timothy Beasley or 919-996-2334.

Commercial Rate Table

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