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Water and Sewer FAQ
Below is a list of common questions we get about the Water and Sewer System.
- My water is brown (or cloudy, or smells bad, or tastes funny). What's wrong with it?
- How do I report a water main break or a sewer overflow?
- Why is my water bill so high?
- Why doesn't my water come on?
- How is my water consumption measured? How many gallons are in a CCF?
- How do I convert my water consumption from CCFs to gallons?
My water is brown (or cloudy, or smells bad, or tastes funny). What's wrong with it?
Call the E.M. Johnson Water Treatment Plant at 919-870-2870. Laboratory personnel will collect a water sample for analysis.
How do I report a water main break or a sewer overflow?
Between 7:30 am and 4:00 pm
- call the Public Utilities Operations Division at 919-250-2737
After 4:00pm
- call the after-hours emergency number at 919-829-1930
Note: The City of Raleigh is responsible for breaks in water and sewer mains in the street, but the property owner is responsible for breaks on private property.
Why is my water bill so high?
For all questions about your water bill, call Utility Billing Customer Service at 919-890-3245.
Why doesn't my water come on?
If your water bill is current, there may be utility work in your area that required cutting off water for a period of time.
Call the Public Utilities Operations Division at 919-250-2737 to see if there is utility work in your area.
If there could be a problem with your water bill, call Utility Billing Customer Service at 919-890-3245.
How is my water consumption measured? How many gallons are in a CCF?
The City of Raleigh measures water consumption in CCFs.
CCF stands for one hundred cubic feet.
One CCF equals 748 gallons.
How do I convert my water consumption from CCFs to gallons?
Multiply the consumption number on your water bill by 748 to convert your water consumption to gallons or use our Water Conversion Calculator
- City of Raleigh
- Physical Address
- 222 W. Hargett St.
Raleigh, NC 27601
- Mailing Address
- P.O. Box 590
Raleigh, NC 27602
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