Missed Garbage, Recycling and Yard Waste Collections

Steps to follow if a collection is missed.

If your materials were properly prepared and were at the curb by 7 am on your collection day, and were not collected by 5:00 pm:

1. Check for an education tag explaining why the materials could not be collected,
2. If you did not find an education tag, report the missed collection through the online Service Request Form or call the Customer Support Center at 919-996-6890,
3. Garbage must be inside the garbage cart to be collected.
4. For residents using roll carts for recycling, recyclable items must be inside the recycling cart to be collected.
5. Excess recyclable materials may be taken to one of the several drop off recycling centers,
6. Yard waste materials may be taken to the Yard Waste Recycling Center for a FEE.
7. Hold the materials until your next collection day.

Have you joined our Solid Waste Services News group yet? Be the first to know about changes to collection schedules, delays, events related to recycling and learn tips on reducing waste! Check Stay Connected under Related Links!

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