Solid Waste Services: Report a Missed Collection

Solid Waste Services

Solid Waste Services


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There are two ways to report a missed garbage, recycling, or yard waste collection.

  1. By Phone: Call the Customer Support Center
    919-996-3245 7 a.m. - 6 p.m.

  2. Online: Fill out our Missed Collection Online Form (24 hours)

Simply fill in your street address and phone number and hit “submit.” A Service Request is automatically generated, allowing us to get to work right away to make the collection. PLEASE NOTE: If you are submitting a service request online, you do NOT need to call as this will create a duplicate work order.

Please leave your cart at the curb between 7 a.m. – 5 p.m. If it has not been collected within two business days, contact us at 919-996-3245.

To Learn more about collection dates, holidays, and recycling schedules as well as what we do and do not pick up, please visit the Solid Waste Services Department general information page.

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