Raleigh's New Permit and Development Portal

Everything you need to know leading up to the July 2019 launch.

Last updated May 20, 2019 - 11:26 am

The City of Raleigh is excited to launch phase one of its new Permit and Development Portal in July. The tool will be used to manage development review and permitting processes. The new portal features a number of benefits for users, including:

  • A centralized dashboard to monitor your development projects;
  • More, real-time notifications throughout the review process;
  • View development activity near you;
  • Enhanced, online scheduling for inspections; and
  • The option to pay fees online.

The Permit and Development Portal will be launched in phases in order to strategically manage the system update and ensure a positive user experience. Future phases will include features such as electronic plan submittal and review. Below you will find more information, including the public demonstration schedule and a breakdown of limited service hours. These limited hours and services are only temporary as we move data from one system to another.

Registration - Opens July 1

Anyone who wishes to use the permit and development portal is required to register a new account. Existing users of the Online Development Center will also need to complete a new registration.

Registration opens July 1, 2019. More information on how to register will be available closer to the launch date.

Impact on Development Services

As Development Services staff works to launch the new portal, the availability of services for development related activity will be limited. Customers should also anticipate some delays in benchmarks during this time. This applies to both the Downtown Raleigh office (One Exchange Plaza) and North Raleigh office (8320 Litchford Road, Suite 130).

Please be aware of the following schedule when planning to submit a project.

DateHours of Operation & Available Services
Wednesday, June 26
  • Plans and applications will be accepted from 8:15 a.m - noon
  • All Development Services locations will close at noon
  • The Rapid Response/IVR phone system and Online Development Center will be permanently SHUT DOWN at 5 p.m.
  • Please schedule all inspections for June 27 through July 5 prior to June 26.
  • Blackout will begin as information from the old system is moved into the new system
  • Field services will continue as normal
Thursday, June 27
Friday, June 28
Monday, July 1
Tuesday, July 2
Wednesday, July 3
  • All Development Services locations are CLOSED
  • Please schedule all inspections for June 27-July 3 prior to June 26
  • Inspection scheduling will be UNAVAILABLE
  • No submittals allowed, no permits will be issued, no transactions can occur
  • Field services will continue as normal
Thursday, July 4
  • City of Raleigh is CLOSED for the holiday
Friday, July 5
  • SOFT LAUNCH: Plans and applications will be accepted from 8:15 a.m.- noon.
  • All Development Services locations will close at noon
  • Registration is still open/on-going
  • Inspections scheduling will be UNAVAILABLE
  • Please schedule all inspections for July 5 prior to June 26
  • Field services will continue as normal
Monday, July 8
  • Both Development Services locations will be back to full operating hours

Public Portal Demonstration

A demonstration of the new platform will be available for anyone who wishes to learn more about its features and benefits. All residents and members of the development community are welcome to attend.

Important Information for Online Development Center + Rapid Response Users

At 5 p.m. on June 26, 2019, the Online Development Center and the Rapid Response phone system (919-857-4412) will be permanently shut down. These systems will be replaced by the permit and development portal. All inspection activity for Thursday, June 27 through Friday July 5 needs to be scheduled by 5 p.m. on June 26. We encourage all residents and development industry members to schedule their inspections prior to the shutdown of these systems.

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