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Raleigh's New Permit and Development Portal

Everything you need to know about the new permit portal

Last updated Jul. 11, 2019 - 11:19 am

The City of Raleigh is excited to launch phase one of its new Permit and Development Portal. The tool is used to manage development review and permitting processes. The new portal features a number of benefits for users, including:

  • A centralized dashboard to monitor your development projects; 
  • More, real-time notifications throughout the review process;
  • View development activity near you;
  • Enhanced, online scheduling for inspections; and
  • The option to pay fees online.

The Permit and Development Portal will be launched in phases in order to strategically manage the system update and ensure a positive user experience. Future phases will include features such as electronic plan submittal and review. Below you will find more information, including how to register a new account, and breakdown of limited service hours. These limited hours and services are only temporary as we move data from one system to another.

Registration is Open!

Anyone who wishes to use the permit and development portal is required to register a new account. Existing users of the Online Development Center will also need to complete a new registration.

CLICK HERE TO ACCESS THE PERMIT AND DEVELOPMENT PORTAL

Videos on HOW-TO-REGISTER are available on this page in the section below.

TECHNICAL DIFFICULTY WITH REGISTRATION? Email the Development Services Customer Service Center.

NOTE: During the transition you may receive email notifications that are out of sync with your current project activity. Please cross check these emails with your dashboard, and disregard any emails that reflect milestones that have already been achieved.

Be sure to check our FAQ page for more information!

How-To-Register Videos (English and Spanish)

These videos will help you register a new account in the Permit and Development Portal.

TECHNICAL DIFFICULTY WITH REGISTRATION? Email the Development Services Customer Service Center.

(English) How to Create an Account on the Permit and Development Portal

(Spanish) How to Create an Account on the Permit and Development Portal

Important Inspection Information

The Online Development Center and the Rapid Response phone system (919-857-4412) have been permanently shut down. Please use the Permit and Development Portal to manage and schedule all inspections.

City Planning Services and Approvals

City Planning services will be available through the Permit and Development Portal beginning July 8. Applicants can use the centralized dashboard to monitor development projects, reviews, and permits. All applications will be initiated through the portal, including:

  • Certificate of Appropriateness (Major and Minor Works)
  • Facade Grants
  • Rezoning
  • Variances and Special Use Permits: The first online submittal will be July 12 - Aug. 15 for the Oct. 14 Board of Adjustment meeting. All submittals after July 12 will be electronic.

Certificate of Appropriateness (Major and Minor Works)

Beginning July 8, all applications for a Certificate of Appropriateness (Major and Minor Work) must be submitted through the Permit and Development Portal. Applications will no longer be accepted by mail or in-person. Historic preservation staff will be available to help applicants throughout the transition. Questions about this new service may be directed to RHDC. As a reminder:

  • Major Work COA applications are reviewed by the Raleigh Historic Development Commission in a monthly quasi-judicial evidentiary hearing.
  • Minor Work COA applications are reviewed by staff.

Facade Grants
Starting July 8, the Permit and Development Portal will allow users to apply online for a City of Raleigh Façade Grant. The Façade Grant Program provides matching funding to businesses and property owners in Raleigh's Downtown and older commercial districts to put a new "face" on the way they market their goods and services. To learn more about the program and to find out if your project is eligible, visit the web page for more information. Once you have determined eligibility you can apply online through the Permit and Development Portal.

Rezoning
Beginning July 8, rezoning requests will be processed through the Permit and Development Portal. The portal allows applicants to track the progress and subsequent steps in the rezoning process.

Applicants will go to the Permit and Development Portal and enter information through an online form, then fill out and upload the Rezoning Application, and pay the application fee. To complete the request, the applicant will need to deliver a copy of Rezoning Application with original signatures, as well as any required postage-paid, addressed envelopes to the City Planning office in suite 300 of 1 Exchange Plaza. Once the application has been deemed complete and all technical documents have been approved, City Planning staff completes a review and places the case on the Planning Commission agenda. Questions? Contact rezoning at 919-996-2180.

Variances and Special Use Permits
Filing for these two types of Board of Adjustment cases will become a lot easier July 12. All cases to be heard October 14, 2019, must be filed by August 15, 2019. To file clients will go to the Permit and Development Portal to submit an electronic application and process payment, this can be done as early as July 12. To complete the request applicants must deliver to the City Planning office stamped/addressed envelopes required to notify nearby property owners.

Annexation
Annexation petitions can be requested by landowners who want city water and sewer services. To start the annexation process petitioners must fill out an Annexation Petition Application and submit it to the Department of City Planning. Beginning July 8, 2019, petitioners will be able to track the progress of their annexation case through the Permit and Development Portal. The Portal will allow petitioners to track the progress of their annexation petition and the subsequent steps for their case from initial filing to Public Hearing decision by City Council. Applicants will need to create an account to access information on their annexation petition and to follow along in the process. Future phases will allow petitioners to file annexation case completely online.

Administrative Alternate for Design (AAD)
Starting July 8, 2019, Administrative Alternates for Design will be processed through the Permit and Development Portal. The Portal will allow petitioners to track the progress of their request and the subsequent steps from initial filing to review by the Appearance Commission to decision by the City Planning Director. Applicants will need to deliver a copy of their AAD Application with notarized signature(s) from the property owner(s), as well as the required postage-paid, addressed envelopes to the Urban Design Center office in Suite 100 of 1 Exchange Plaza. Once the application has been deemed complete and all technical documents have been received, City Planning staff completes a review and places the case on the next available Appearance Commission agenda.

Frequently Asked Questions

We've compiled a list of frequently asked questions to help answer everything from what is the permit development portal to login information and fees.

See FAQ

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