Raleigh's New Permit and Development Portal
Everything you need to know leading up to the July 2019 launch.
The City of Raleigh is excited to launch phase one of its new Permit and Development Portal in July. The tool will be used to manage development review and permitting processes. The new portal features a number of benefits for users, including:
- A centralized dashboard to monitor your development projects;
- More, real-time notifications throughout the review process;
- View development activity near you;
- Enhanced, online scheduling for inspections; and
- The option to pay fees online.
The Permit and Development Portal will be launched in phases in order to strategically manage the system update and ensure a positive user experience. Future phases will include features such as electronic plan submittal and review. Below you will find more information, including the public demonstration schedule and a breakdown of limited service hours. These limited hours and services are only temporary as we move data from one system to another.
Registration - Opens July 1
Anyone who wishes to use the permit and development portal is required to register a new account. Existing users of the Online Development Center will also need to complete a new registration.
Registration opens July 1, 2019. More information on how to register will be available closer to the launch date.
Impact on Development Services
As Development Services staff works to launch the new portal, the availability of services for development related activity will be limited. Customers should also anticipate some delays in benchmarks during this time. This applies to both the Downtown Raleigh office (One Exchange Plaza) and North Raleigh office (8320 Litchford Road, Suite 130).
Please be aware of the following schedule when planning to submit a project.
|Date||Hours of Operation & Available Services|
|Wednesday, June 26|
|Thursday, June 27|
Friday, June 28
Monday, July 1
Tuesday, July 2
Wednesday, July 3
|Thursday, July 4|
|Friday, July 5|
|Monday, July 8|
Public Portal Demonstration
A demonstration of the new platform will be available for anyone who wishes to learn more about its features and benefits. All residents and members of the development community are welcome to attend.
Important Information for Online Development Center + Rapid Response Users
At 5 p.m. on June 26, 2019, the Online Development Center and the Rapid Response phone system (919-857-4412) will be permanently shut down. These systems will be replaced by the permit and development portal. All inspection activity for Thursday, June 27 through Friday July 5 needs to be scheduled by 5 p.m. on June 26. We encourage all residents and development industry members to schedule their inspections prior to the shutdown of these systems.