Permit and Development Portal Frequently Asked Questions
Get familiar with new portal terms and check out the frequently asked questions below!
|Old Terms (Online Development Center)||New Terms (Permit + Development Portal)|
|Online Development Center (ODC)||Permit and Development Portal|
|Transaction #, Group #, Project #||Case #|
|Concurrent Site Review||Site Permit Review (SPR) Major|
|Mylar Cycle||Signature Set Review|
|Other (site only review)||Site Permit Review (SPR) Minor|
What is the permit and development portal?
A new way to manage your permitting and development activities in the City of Raleigh. You can schedule inspections, pay fees, and monitor all projects in the portal.
What can I do in the portal?
The following cases are available during phase one of the portal launch:
- Infill Determination (verification request)
- Zoning verification request
- Tree conservation permit
- Tree impact permit
- Public infrastructure reimbursement - Streets
- Public infrastructure reimbursement - Utilities
- House/heavy equipment move (Right-of-Way)
- Major encroachments (Right-of-Way)
- Street, lane, sidewalk closures (Right-of-Way)
- Board of Adjustment
- Certificate of Appropriateness/Historic landmark
- Facade grant
The ODC has been permanently replaced by the Permit and Development Portal. You can do everything in the portal that you could in the ODC.
Is there a credit card limit when paying fees online?
The City of Raleigh does not have a limit on credit card transactions.
Can I use any browser to log into the portal?
The following web browsers are supported: Internet Explorer 11.0 and higher, Google Chrome, Mozilla Firefox, Apple Safari.
Why can’t I find my address when I search for it?
Make sure you only put in the street number and street name when searching for the address. Do not include the suffix when searching for your address (i.e. exclude Drive, Parkway, Road, etc.). Also, make sure you click the magnifying glass to conduct the search.
Registration + Account
Do I need to register to use the portal?
Yes. Registration is required for all users, including current customers of the Development Services Department. Click here to visit the portal website. Click the drop down arrow next to the word "Guest" in the top right corner, click "log in" and you will be walked through the steps.
I am having issues with my account. (Example: I don't see complete project information).
Please send an email to the Development Services Customer Service Center.
I don't see my confirmation email in my inbox.
Please check your spam or other email folders, as sometimes the registration email is delivered to those locations, depending on your email provider.
I received the confirmation email, but the "confirm" link is text only and I cannot click to confirm.
This is a security feature put in place by your email provider. Please follow the instructions from your emali provider to release the security settings.
Can I use my Wake County permit portal login information to log into the City of Raleigh Permit and Development Portal?
No. While the City of Raleigh and Wake County do use the same permitting software, each system is configured differently. Therefore you must register a new account for the City of Raleigh Permit and Development Portal.
The portal says my account has been locked out because I entered the wrong password. What do I do?Wait three minutes and try again. As long as you remember your password and are entering it correctly, it will let you in after it resets. If you need to reset your password, click the Forgot Password link and you will receive an email to reset your password.
What happened to the Rapid Response phone system that I used to schedule inspections?
The Rapid Response system has been permanently replaced by the Permit and Development Portal. You can now schedule your inspections through the portal on your phone, tablet, or computer.
How do I schedule an inspection?
Log into the portal and click the "Inspections" tab on your project. Any contact listed on a project is able to schedule an inspection once they are registered in the portal.
I am unable to schedule my inspection in the portal.
Please email the Development Services Customer Service Center.