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Right-of-Way Services

Construction and obstructions in the public right-of-way

Last updated Oct. 24, 2017 - 8:59 am

The Right-of-Way Services Program coordinates permitting, inspections, and enforcement of safety guidelines during construction and maintenance work in the public right-of-way. This includes work on any City or State maintained road in Raleigh’s jurisdiction.

Objectives

  • Ensure that work and workmanship on existing infrastructure protects the public from injury;
  • Ensure that all construction adheres to all local, state, and federal regulations;
  • Ensure that the permitting process provides a contractor with all permits needed to complete the work;
  • Be the liaison between the citizen and the contractor when concerns arise;
  • Create a partnership between the City and private contractors to coordinate construction in the right-of-way; and,
  • Facilitate effective communication to provide the industry with City updates.

Any person that wishes to install or maintain assets and infrastructure, or occupy the right-of-way in the form of a street, lane, or sidewalk closure within Raleigh’s Jurisdiction must acquire a permit.

Each permit request is evaluated and reviewed on a case-by-case basis to ensure that there is no adverse impact to public safety or any interference with current projects in the public right-of-way.

The following steps are required prior to working in the right-of-way:

Step 1 – Register as a contractor to perform work in the City of Raleigh;

Step 2 – After registration approval, apply for all required permits; and,

Step 3 – Ensure that all necessary inspections are completed prior to job completion.

How to register as a Contractor in the City of Raleigh

Any contractor requesting a permit to perform construction or repair work in the public right-of-way is required to provide a Certificate of Insurance (the City of Raleigh must be the certificate holder) and hold a maximum $5,000 bond with the City of Raleigh.

For further information see Raleigh Municipal Code section 11-6001 Permit and regulations for working in, upon, over, under or adjacent to the streets and sidewalks. Supply the Contractor Bond Form and Insurance Certificate to Nextdaypermits@raleighnc.gov to begin the process.

Please contact the Customer Service Center at 919-996-2495 for more information.

Fee Schedule

The City of Raleigh Development Services Department has conducted a fee study which was approved by City Council and implemented July 1, 2017. Right-of-Way Services will be charging review fees for projects and a daily fee for right-of-way obstructions.

The review will be charged and is due when a client submits a Traffic Control Plan and/or Pedestrian Routing Plan for any project or work that affects the public right-of-way.
The daily fee is based on the duration of the project or work and calculated when the plan is approved. The daily fee must be paid prior to permit issuance.
Please contact Right-of-Way Services rightofwayservices@raleighnc.gov for any questions.

The Right-of-way Obstruction Fee Estimator is set up for clients to allow a calculation for the approximate amount it will cost for plan review and daily fees for obstructions. Please note this is an ESTIMATOR ONLY.

Please note that the review fee is due when submitting a plan, and can be paid for at the Development Services Customer Service Center at:
One Exchange Plaza, Suite 400
209 Fayetteville Street, Raleigh, NC27602.
All fees for daily inspections and right-of-way permits are due prior to permit issuance.

Sidewalk Obstructions and Pedestrian Detours

Type III Barricade with tap rail on the bottom

A sidewalk can be obstructed temporarily for the contractor to perform work. The contractor should strive to keep the sidewalk accessible. Any obstruction in the sidewalk must be approved prior to the setup of the work area.

Required documentation (must be submitted five business days prior to proposed start of work to rightofwayservices@raleighnc.gov):

Depending on the type of work that encompasses the sidewalk obstruction, additional plans and permits from the Development Services Guide may be needed.

Lane Obstructions

A lane obstruction involves the occupation of a lane or lanes during a project but not closing the street off completely. This can be in the form of a flagging operation, or other traffic shifts to allow continuous vehicular movement. This does include shoulder work, as equipment may need to be moved on and off the road.

Required documentation (must be submitted five business days prior to proposed start of work to rightofwayservices@raleighnc.gov):

Depending on the type of work that encompasses the lane obstruction, additional plans and permits from the Development Services Guide may need to be approved.

Full Street Closures

Full Street Closure

A full street closure is designed to eliminate the exposure of motorists to work zones, while providing a safe working environment for workers by temporarily closing a street for construction or maintenance. During a full street closure, traffic is detoured, allowing workers full access to roadway facilities and ensuring that motorists and City services are rerouted properly to their destinations around the work area.

Required Documentation (must be submitted a minimum of three weeks prior to proposed start of work to rightofwayservices@raleighnc.gov):

Depending on the type of work that requires the full street closure, additional Plans and Permits from the Development Services Guide may need to be approved.

Use of Parking Spaces (Construction Vehicles, Storage Devices, Temporary Dumpsters)

Right-of-Way Services and ParkLink can issue permits for legal parking spaces, to be utilized for dumpsters, portable storage devices, or projects that require parking areas for setup.

Any request for parking passes for construction vehicles, moving vans, or other type of vehicles can be obtained by ParkLink directly.

Park Link - City of Raleigh Parking Program

Required documentation (must be submitted five business days prior to proposed start of work to rightofwayservices@raleighnc.gov):

Depending on the type of work that requires the parking area; additional plans and permits from the Development Services Guide may need to be approved.

Timed or Paid Spaces:

The client will receive notification that the permit has been approved and can be picked up at the ParkLink Office at 310 West Martin Street.

The client will receive a parking pass that shows Parking Enforcement Staff in the field that the permit has been approved. The pass must be clearly displayed at all times while occupying the space(s).

Utility Work (Gas, Power, Telecom)

Utility companies install and maintain infrastructure in the right-of-way and ensure that businesses and residences needs for the utilities are met.

  • A pre-construction meeting with the Right-of-Way Services Inspection Coordinator is required if the work impacts sidewalks within high volume pedestrian areas (downtown, Glenwood South, Hillsborough Street).
  • A pre-construction meeting with the Right-of-Way Services Coordinator in Permitting and the City's project manager and their contractor is required if the work impacts any City of Raleigh project.

New infrastructure (aerial or underground installation) and replacement of existing underground infrastructure

Required documentation (must be submitted at least five business days prior to the proposed start of work to rightofwayservices@raleighnc.gov):

Ancillary damages

Any damages to the street or sidewalks that were caused by the contractor (i.e. road humps, broken driveways, or sidewalks) will be assessed after an inspection and must be fixed within 48 hours. The responsible party will be charged permit fees and inspection fees for the repair work.

Emergency repairs and maintenance notification

The following work types must be submitted at the Online Notification System.

  • Utility strikes;
  • Manhole maintenance;
  • Utility strikes;
  • Fiber splicing;
  • Overhead maintenance of lines (no new installation);
  • Broken or damaged pole replacements;
  • Transformer replacement; or,
  • Test station repair

This allows for an electronic approval of the work with conditions. If we identify any concerns or conflicts, the applicant will be contacted

If there are any questions, please contact rightofwayservices@raleighnc.gov.


City and State Projects

The City of Raleigh and NCDOT maintains infrastructure in the right-of-way, and is responsible for the replacement, maintenance, and construction of streets and sidewalk, utilities, and landscaping in the right-of-way.

The Departments listed below, or the approved Contractor for the City of Raleigh may utilize the Online Notification System to notify Right-of-Way Services when projects or work commences.

Traffic Control Plans are required to be submitted prior to any Full Street Closure Request. Please contact Right-of-Way Services at rightofwayservices@raleighnc.gov

  • City of Raleigh Engineering Services Department
  • City of Raleigh Transportation Department
  • City of Raleigh Public Utilities
  • City of Raleigh Community Development
  • City of Raleigh Parks and Recreation and Cultural Resources
  • NCDOT and State Projects

If a project encompasses multiple phases, periodic notifications are requested. This allows us to monitor activity in the right-of-way and coordinate other projects.

Concrete or Asphalt Repairs

When there is a need for concrete or asphalt repairs to streets or sidewalks, all work must be in compliance with all City and/or state standards.

Required documentation (must be submitted five business days prior to proposed start of work):

Traffic Control and Pedestrian Plans for Private Development Projects

Private development projects can range from a facade alteration to a high rise project in downtown, to new buildings and infrastructure installation throughout the city.

A traffic control plan and pedestrian plan must be submitted, reviewed, and approved prior to the start of work that affects the right-of-way. Private development plans may require a combination of all the different obstruction types.

Prior to any plan submittal, it is recommended that a meeting be set up with the Right-of-Way Services Coordinator in Permitting to discuss the projects traffic control and pedestrian routing.

Required documentation (plans must be submitted separately from the Concurrent review process and approved prior to building permit issuance):

If the plan proposes scaffolding or overhead protection for pedestrians in the right-of-way

No proposed scaffolding or overhead protection for pedestrians in the right-of-way

Plans that show the requested construction sequences proposed by the contractor.

House and Oversized Equipment Transport

A permit to move oversized equipment or a home through Raleigh's jurisdiction may be required if the item or commodity meets any of the following requirements per NCDOT:

  • Total width is over eight feet, six inches;
  • Overall height is greater than thirteen feet, six inches;
  • A single vehicle is over 40 feet or vehicle combination is over 60 feet in length;
    (Exception: truck tractor/48-foot semi-trailer combination with no overall length limitation is allowed on all roads and truck tractor/53-foot semi-trailer combination, with no overall length limitation is allowed on all North Carolina primary (North Carolina, U.S., interstate) routes unless restricted); and
  • Weight exceeds legal weight by North Carolina law

The application must be reviewed by the City of Raleigh Police Department, ParkLink (if parking spaces are affected), and the Traffic Signal Supervisor prior to the move. City of Raleigh Traffic personnel may have to adjust the height of traffic signals and travel with the transport during the move.

Required documentation (must be submitted 10 business days prior to the operation):

  • Approved NCDOT permit for oversize/overweight equipment
    • NCDOT now requires a pre-approval from the Jurisdiction. Please contact rightofwayservices@raleighnc.gov for a pre-approval
    • The route and work details must be presented to the Right-of-Way Services Coordinator prior to pre-approval
  • House Move permit application
    • The application must be filled out in its entirety and approved and signed by the Raleigh Transportation Department, police department, and ParkLink (if parking spaces are affected) before submittal for permits
    • A map of the route
  • Permit application - required when a home is set up in Raleigh's jurisdiction.

If the home/equipment is moved through the City of Raleigh without a setup in our jurisdiction, a right-of-way permit will be issued.

If a home is set up in Raleigh's jurisdiction, additional permits will be required and a right-of-way permit will be issued.

Pre-construction Meeting and Final Inspections Scheduling

Pre-Construction Meeting Scheduling:

  • A pre-construction meeting with the Right-of-Way Services Inspection Coordinator is required if the work impacts sidewalks within high volume pedestrian areas (downtown, Glenwood South, Hillsborough Street).
  • A pre-construction meeting with the Right-of-Way Services Coordinator in Permitting and the City's project manager and their contractor is required if the work impacts any City of Raleigh project.
Please contact rightofwayservices@raleighnc.gov to schedule a meeting if permits have not been issued and a client would like to meet.  In cases where the work occurs in the outlined areas and plans are submitted, Right-of-Way Services can require to schedule a meet prior to permit issuance.
All Concrete work requires a pre-pour inspection

Right-of-Way Services Final Inspections may be scheduled one of four ways:

Transportation Field Services - 919-996-6446 – 7:30 a.m. to 3:45 p.m. Monday through Friday

Development Services Customer Service Center - 919-996-2500 - 8 a.m. to 4:45 p.m. Monday through Friday

                 Rapid Response System - 919-857-4412

Online Development Center  - On the “Home” tab, find the “Inspections” section and click on “Manage Inspection Activities”)

Right-of-Way Inspections Coordinator – William Shumaker

Frequently Asked Questions

Will I still require a street cut permit?

Not anymore. The right-of-way services application and permit application will allow issuance of dig and restoration work, AND the street, lane or sidewalk closure associated with the work. The term "street cut" will be replaced with a utility cut-work type, which can be applied to all service installations for gas, power, water and sewer, and telecom. It will be issued when a road or sidewalk are affected.

Will the City provide signage for traffic control?

The City of Raleigh cannot provide signage for traffic control or prepare any plans. We maintain a large amount of infrastructure and have to respond to emergencies to ensure the publics safety.

Will the City prepare plans for traffic or pedestrian control?

A client will need to prepare their own plans. We do have details on-line from NCDOT or Manual on Uniform Traffic Control Devices that can be used to accompany a plan, but an overall plan must be provided by the client. The plan can be hand drawn but must be to scale, an accurate representation, and signed.

What is a legal parking space?

It is an authorized parking area outside of a “No Parking” zone. This includes metered spaces, timed spaces, and regular spaces that have no restrictions.

How do I install a water and/or sewer service, now that these changes have been made?

The multiple applications have been combined. Please see our Water and Sewer Service page.

Where is the Encroachment Process?

We have a separarte website for the Major and Minor Encroachment Process. Please review the page as we have made some updates to the process.

Do I need a separate application if the telecom provider services on a street are not installed at the same time?

Yes, if you are installing multiple services on a street but they are not being installed at the same time you must provide separate applications.

Which projects require notifying emergency services, businesses, and residences?

Full street closures require a notification to all residences and business owners impacted by the work. This notification must be sent at least two weeks prior to the start of work. The Right-of-Way Coordinator in permitting will work with City Services and notify.

If an asset or infrastructure of a utility company is damaged and presents a hazard, that company must contact all emergency services.

What dates should I list on my applications?

Please apply only for the project dates and duration needed. Extensions can be issued if requested 72 hours prior to expiration.

What do I do if my project is incomplete when the permit expires?

When a permit expires and the work is not completed, an extension can be granted within 72 hours. Send the Right-of-Way Services Application to rightofwayservices@raleighnc.gov and specify in Work Description that this is an extension request and provide the previous transaction number.

Can I apply for a work area that includes multiple streets?

Yes, you can apply for a work area along multiple continuous streets if the work encompasses one project.

Do I need to submit a plan before doing work in the right-of-way?

A map or plan must be submitted for certain work types in the right-of-way. This includes mainly new infrastructure. Please review the different work types.

Who may utilize the Online Notification System in case of an emergency?

It is understood that Utility Companies must maintain and service the existing infrastructure that is located in the public right-of-way. In case of an emergency, or if maintenance is required for existing infrastructure, the following companies may utilize the Online Notification System

What is the Online Notification System?

This system ensures that repairs and services are provided in a timely manner. The Online Notification System is an automatic notification and approval for a permit with conditions. This is an electronic approval for work that does not involve any new infrastructure installation, only the specified work types.

What is a “truck route”?

It is the route large trucks are allowed to travel within Raleigh's jurisdiction. Please see the Raleigh City Code Section 11-2132, Truck Routes for detailed information regarding trucks and truck routes.

How do I find out about road closures due to events?

Clients can review the following calendars for any events. Please note that no work is allowed in the area of an event or the surrounding blocks that are potential vehicular detour routes unless it is an emergency. For any road races and street events, work areas must be restored to passable condition and all safety measures and devices must be in place. All dumpsters must be removed during any event that encompasses the work area.

Where can I see City, state, and private streets?

The two tools listed below will allow you to search and discover all city, state, and private roads the City of Raleigh oversees.

What do the painted markings on the ground denote?

The different colored markings on the ground describe the type of utility lines running in that location. This Interactive color map for location markings describes what each color of paint means.

These lines will be used during the installation of Gigabit Fiber. Please visit the Gigabit Fiber Installation in the City of Raleigh page for up to date information on fiber installation.

For more information on markings and digging in your area, please see the NC811 Website.

Who should I contact if I am concerned about worker’s safety on a project?

The Occupational Safety and Health Administration (OSHA) processes safety and health concerns reported. Please visit the OSHA Website if you have a safety or health concern.

Which inspector will be coming to inspect my work area?

The Right-of-Way Services Inspector Work Area Map and Infrastructure Inspectors Work Area Map display the distribution of inspectors across the City of Raleigh jurisdiction.

What is the City of Raleigh encroachment process?

For detailed information regarding encroachments and the City of Raleigh’s Encroachment process, please visit the City of Raleigh Encroachment Process webpage.

Who can I contact if someone has done damage along the frontage of my property during construction?

The first point of contact should be the company that performed the work if the damage occurred on private property. If the homeowner and the company cannot come to a resolution, an inspection coordinator with the City of Raleigh can be contacted to be the liaison, however, it is a private matter.

If damages occurred in the public right-of-way, an inspection coordinator should be contacted.

For any questions and/or concerns about work in the right-of-way, please contact rightofwayservices@raleighnc.gov or call 919-996-6816. If there are issues requiring attention, we will need the following information:

  • Address;
  • Contact information;
  • The concern to be addressed; and,
  • Any pictures and documentation if available.

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