To provide safe, sustainable water services for our customers while protecting public health and contributing to the
economic, environmental and social vitality of our communities.
The City of Raleigh Public Utilities Department provides water and sanitary sewer service to approximately 179,000
metered water and sewer customers and a service population of approximately 530,000 people in Raleigh, Garner,
Wake Forest, Rolesville, Knightdale, Wendell, and Zebulon areas.
Additional information regarding the Public Utilities Department may be obtained by contacting Robert Massengill,
Public Utilities Director, at (919) 996-4540 or via email atRobert.Massengill@raleighnc.gov
The Department recommends no increase to the water and sewer administrative charges, an increase in
the water and sewer volumetric rates by 2%, and an increase in the water and sewer infrastructure
replacement charges from $1.25 to $1.50 per month and $3.25 to $4.25 per month, respectively, on a 5/8"
meter. For a 5 CCF per month customer bill, this is an approximate increase of $1.99 per month, or 3.8%.
The fee increases will aid in aging infrastructure replacement within the Water Distribution and Waste
Addition of four new Customer Services Specialists dedicated to the expansion of the Customer Care and
Billing Division ($174,000). The department also received an administrative services position from the Solid
Waste Services department to assist with customer care needs ($36,000).
Addition of two Inventory Supervisors in support of the Department’s organizational needs ($94,000).
Addition of three Utility Technicians to provide utility locates support for the Google Fiber project
Addition of two Service Specialists to provide general maintenance at the Smith Creek and Little Creek
Waste Water Treatment Plants ($74,000).
Increase of $150,000 in construction costs related to Falls Lake as negotiated with the Army Corps of
Increase of $220,000 in bio-solids hauling due to an increase of solids production at the Neuse River
Resource Recovery Facility.