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Chapter Three

• Portland, OR

• Austin, TX

• Birmingham, AL

• Phoenix, AZ

• Denver, CO

• Seattle, WA

• Miami, FL

• Kansas City, MO

• Mesa, AZ

• Nashville, TN

• Sacramento, CA

• Virginia Beach, VA

• Colorado Springs, CO

• Atlanta, GA

• Minneapolis, MN

• Mecklenburg County, NC

• Omaha, NE

• Henderson, NV

• Columbus, OH

• San Antonio, TX


needs and priorities assessment

In order to fully analyze the Department and the overall

system, two separate peer comparisons were undertaken.

One comparison, anagency-to-agencycomparison, focuses

on the operations and management of the Department.

Surveys for this comparison were sent to nineteen (19)

cities and one (1) county with similar populations, park

acreages, demographic characteristics, land sizes or trends.

The second comparison, a citizen-to-citizen comparison,

relies on data provided by team consultant Leisure Vision.

Since 1998, Leisure Vision has conducted household

surveys for needs assessments, feasibility studies, customer

satisfaction, fees and charges comparisons, and other

parks, recreation and cultural resource issues in more

than 400 communities in over 40 states across the country.

The results of these surveys have provided an unparalleled

data base of information to compare responses from

household residents in the City of Raleigh to “National

Averages” and therefore provide a unique tool to assist

organizations in better decision making. Results from

the City of Raleigh’s Citizen Opinion and Interest Survey,

Section 3.3, are compared to national averages to identify

trends unique to Raleigh.

Communities within the database include a full-range

of municipal and county governments from 20,000 in

population through over one million in population. They

include communities in warm weather climates and cold

weather climates, mature communities and some of the

fastest growing cities and counties in the country.

Comparing the City of Raleigh’s Parks, Recreation and

Cultural Resources Department to similar agencies and

departments throughout the United States provides the

best opportunity to review and compare operations,

management and funding characteristics, which citizens

typically do not engage in on a detailed level.

Surveyswere sent to19cities andone (1) county throughout

the country with similar populations, geographic land

areas, budgets and/or park acreages. The survey focused

on parks, greenways, outdoor and indoor recreation

facilities totals, sizes and other unique characteristics.

The 20 cities and county identified to participate include

(respondents are shown in



Peer Comparison Survey samples

Section 3.4


Peer Comparison

3.4 Methodology

3.4.1 Agency-to-Agency Comparison