City of Raleigh, Public Utilities Department: Strategic Plan
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develop and articulate a Strategic Plan, along with the WUTAT’s 13 major recommendations to
Council below
The Council should create a permanent Water Utility Advisory Committee to advise the
Council and the Public Utilities Department.
The Council should conduct an annual workshop with the Water Utility Advisory
Committee and the Public Utilities Department.
The Council should direct the Public Utilities Department, in consultation with the Water
Utility Advisory Committee, to complete the preparation of a Strategic Plan by 2014.
The Council should benchmark the Public Utilities Department against utilities of similar
The Council should seek legal assistance in determining how to protect infrastructure
replacement reserve funds, revenue stability utility funds, and other designated reserves
funds so that they are only expended for their intended uses.
The Council should direct the Water Utility Advisory Committee to work with the Public
Utilities Department to create a cost curve and template to analyze the costs, benefits,
risks and rewards of policy or investment proposals.
The Council should extend the Environmental Management System (EMS) framework to
those departmental programs that are responsible for Public Health, Water Quality, Water
Reclamation and future products, not herein envisioned and should maintain National
Biosolids Partnership status for biosolids management.
The Council should direct the Public Utilities Department to conduct a comprehensive
water audit consistent with AWWA standards on an annual basis starting in 2012 and
include a report on audit results in the annual report to the Council.
The Council should ensure that all decisions and the practices of the Public Utilities
Department have symmetrical equity between and among the city and its merger partners.
The Council should direct the Manager, PUD, its merger partners, and the stormwater
utility in the Public Works Department to develop and fund a strategic communications
plan to support public education.
The Council should direct PUD to continue to provide technical and financial assistance by
supporting its existing water efficiency and conservation programs.
The Council should review the work completed by AmeriCorps staff for PUD and establish a
program to provide financial assistance to low income customers. AmeriCorps staff found
that a financial assistance program could be developed so as to work synergistically with
existing local programs. The program should also encourage the replacement of inefficient
water fixtures via the PUD’s current incentives and rebate programs utilizing a direct
delivery system.
The Council and the merger partners should, within the next several years, conduct a
comprehensive assessment of alternative water utility governance models.
City of Raleigh (2011). Water Utility Transition Advisory Taskforce: Final report.