Raleigh Utility Management System (RUMS)
Public Utilities Management System
The City of Raleigh Public Utilities has embarked on an endeavor to develop and implement a utility management system across the department known as RUMS. The RUMS is a systematic management framework for integrating environmental, quality and safety considerations into day-to-day operations and decision-making, for improving organizational performance over time.
2018 Proposed Objectives and Targets
Stakeholders are invited to review and/or comment on the proposed 2018 Objectives and Targets for the Public Utilities divisions. Links to the divisional objectives and targets can be found under the Objectives and Targets tab on this page. The comment period will remain open until December 28, 2018. Please send any comments or suggestions to Marti Gibson, Management Systems Coordinator.
Public Utilities Management Policy
To provide safe, sustainable water services for our customers while protecting public health and contributing to the economic, environmental and social vitality of our communities by:
- Complying with all applicable laws and regulations
- Seeking continual improvement in the programs of the utility
- Fostering open communication with interested parties
- Maintaining a safe work environment for employees
- Utilizing quality management practices to deliver quality products and services and to protect the environment.
The adoption of the RUMS is a strategic decision for the Public Utilities Department that can help improve overall performance and provide a sound basis for sustainable development initiatives. The management system is intended to produce continual program improvement through the establishment of the following desired outcomes, consistent with the City of Raleigh Strategic Plan and the Public Utilities’ Multi-Year Business Plan:
- Improve communications with internal and external interested parties
- Continue to meet or exceed regulatory compliance
- Produce and deliver quality products and services
- Improve environmental stewardship
- Provide a safe working environment for employees
Scope of the Management System
This management system applies to the operational and administrative functions of the divisions in the Public Utilities Department within the Raleigh service area including:
Administration - budget/finance, administrative services, safety, utility support and special programs
Capital Improvement Projects (CIP) - engineering and development review
Water Treatment - drinking water treatment
Resource Recovery - wastewater treatment
Utility Customer Care and Billing - customer billing and call center
Sewer Maintenance - wastewater collection and maintenance
Water Distribution - drinking water distribution and maintenance
Water Meters - meter services
Management System Objectives and Targets
An annual requirement of the RUMS is to develop objectives and targets that are designed to promote continual improvement and that are consistent with the City of Raleigh Strategic Plan and the Public Utilities’ Multi-Year Business Plan. Each division with Public Utilities is responsible for the development of divisional related objectives and targets. The most recent set of objectives and targets can be viewed by clicking the links below:
Stakeholders are encouraged to review and or comment on the objectives and targets. Please submit comments and/or suggestions to Marti Gibson, Management Systems Coordinator.