Winter Weather Information

Last updated Jan. 19, 2018 - 2:56 pm
winter weather alert

Safety Alert: Drivers please use caution on the roads, especially in the morning, as refreezing is expected to occur tonight.

For a weather forecast from the National Weather Service, visit the National Weather Service - Raleigh.

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Cancellations, Closures and Notices - Departmental Updates

Major Road Closures:
Updated 1/18/18, 12:00 p.m.

You can check for major road closures in the area on the NC DOT site. Regardless, if you must travel today, use caution on all roads.

Development Services:
Updated 1/18/18, 8:20 a.m.

Due to the snow storm and the now extremely icy road conditions, field inspections in development services are not anticipated to begin before noon today, assuming improving road conditions . OEP and Lichford satellite are still scheduled to be open this morning, but with limited services available.

Revenue Services:
Updated 1/18/18, 2:00 p.m.

Due to the inclement weather, Raleigh’s Revenue Services located in the Raleigh Municipal Building will be closed from 4:00 p.m. Thursday until 10:00 a.m. Friday. Citizens can still make utility payments over the phone by calling 919-996-3245 or via the web. No additional late fees, interest or service disconnects will result from this temporary closure.

GoRaleigh Services:
Updated 1/19/18, 9:00 a.m.

Friday January 19:
GoRaleigh will begin service at 8 a.m. All buses will be reporting throughout the system to their designated location at that time. There will be no Regional Express routes operated by GoRaleigh on Friday.

Bus stop safety tips:

  • Dress warm.
  • If your street isn’t busy with traffic, walk to a stop on a busy street.
  • If your bus stop is in the middle of a hill, walk to the bottom or top where the operator can safely stop.
  • Stand back from the curb until the bus comes to a complete stop. Buses can slide in slippery conditions.
  • Board as safely as you can.

For the latest detours and service information visit goraleigh.org/service-alerts or call 919-485-RIDE (7433).

GoRaleigh will be distributing service detours on the GoRaleigh site and via Social Media outlets. You can also call for updates on GoRaleigh bus service: 919-485-RIDE (7433).

Parks, Recreation, and Cultural Resources:
Updated 1/19/18, 9:00 a.m.

Friday, January 19:
Weather-bound sites (Jaycee, Green Road, Chavis & Abbotts Creek) and Track-out sites (Marsh Creek, Lake Lynn, Brier Creek & Barwell Road) will open 9:00 a.m. All other facilities will open at 10:00 a.m. (or normal opening time).

Lake Wheeler is closed due to storm damage.

For more details, visit our Parks Status page.

Solid Waste Services:
Updated 1/19/18, 2:30 p.m.

To catch up on missed collections following Wednesday’s winter storm, crews from the City of Raleigh Solid Waste Services Department will be working diligently Saturday to service impacted routes.

Crews are out Friday collecting Wednesday and Thursday routes. Friday’s routes will be serviced on Saturday. If needed, crews will work Sunday to complete collections.

Residents are asked to leave their trash and recycling carts at the curb until they are serviced. Yard waste collection is suspended for the rest of the week.

Transportation Field Services:
Updated 1/19/18, 9:20 a.m.

For more information on leaf collection, visit our Seasonal Loose Leaf Collection Information page.

The City of Raleigh is Ready

The City of Raleigh follows a priority system for treating and plowing roads and bridges in the Capital City when a winter storm hits. Crews are ready to keep streets clear as the first winter storm of the year threatens Raleigh.

Some of Raleigh’s roads are maintained by the North Carolina Department of Transportation (NCDOT), which has yellow trucks. But the vast majority fall under the care of the City’s Transportation Department, which operates white trucks. There are 1,087 miles of City-maintained streets in Raleigh. Additionally, City crews provide snow removal on some NCDOT-owned streets that are generally inside the Beltline, including Glenwood Avenue, Wade Avenue, New Bern Avenue, Capital Boulevard, Western Boulevard and South Saunders Street.

The goal of the City’s emergency snow removal is to keep major roadways and public transit routes passable for vehicles equipped with all-weather tires, snow tires or chains, or other special equipment designed for icy road conditions.

Crews are ready to move should it be necessary. Our Transportation Department has brined the roads and is installing plows now. They will be ready to respond once the snow starts falling - this should be early morning tomorrow, ending by mid-afternoon.

Black Ice Possible

black ice

Black ice will be possible on roads and walkways Thursday and Friday (mornings especially) across the parts of central North Carolina that receive snow accumulation.

During those times, please be extra cautious when venturing out. Roads that appear clear may actually be coated with a thin layer of ice.


Safety Tips: Protect People and Pets in Cold Weather

dog in the snow

While winter precipitation is possible, the type and amount of it is uncertain. What is clear is extremely cold temperatures are already here.

General Safety Tips:

The City of Raleigh Fire Department advises residents to be extra careful when using supplemental heating units. Make sure all combustible materials, such as drapes or chairs, are at least three feet away from any heating unit;

To reduce the chance of fire, avoid using flammable liquids to start fireplaces and do not leave a fireplace unattended. Most importantly, check your smoke detector to make sure it is working properly;

If you are cold outside, your pet is too. If possible, bring outside pets indoors during cold snaps, especially at night when temperatures dip to their lowest; and,

The City of Raleigh Police Department recommends that you check in on neighbors and family members who may be more susceptible to cold weather conditions, such as the elderly or disabled.

Regardless of whether we get winter precipitation in Raleigh with this event, reviewing our "Winter Weather Info to Know" videos in preparation is a good idea. (Please review videos below.)

How to Avoid Water Pipes Breaking Due to the Cold Temperatures

Video: "Keep Ice Out of Your Pipes"

The City of Raleigh Public Utilities Department urges residents to take precautions as near- and below-freezing temperatures are forecasted for our area.

To avoid water pipes breaking due to the cold temperatures, residents are advised to run at least one faucet in their home or business at a thin stream. This allows water to flow through the pipes and lowers the risk of broken water lines during freezing conditions. Unlike other liquids, water expands when it freezes. When water pipes freeze, the expanding water can break the pipe, and customers can be left with a thoroughly soaked house when the pipes thaw.

During periods of cold weather, the City of Raleigh Public Utilities Department typically receives calls from customers reporting broken water pipes. When pipes break between the water meter and the home or within the home, the customer is responsible for repairs. Since the Public Utilities Department operates and maintains the water system for the Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell, and Zebulon service area, it is responsible for repairing any damage in the street and up to the water meter.

*To report a Water Main Break call 919-996-3245 to report as an emergency.

The City of Raleigh offers these additional tips on dealing with extremely cold weather:

  • Insulate all outside pipes with cloth or a similar material to help prevent freezing.
  • All piping in attics, including those to water heaters, should be protected as well;
  • If you have a backflow assembly on your water service line, it, too, may freeze with very cold temperatures. Insulate the assembly properly by wrapping or covering the pipe. Do not cover the bottom relief opening on the underside at the middle of the apparatus to avoid creating other flooding problems;
  • Commercial water customers should also wrap any fire lines in their buildings. Disconnect any outside water hoses from spigots, as water trapped inside can freeze and crack the hose.

Videos: "Winter Storm Info to Know" Series

snowy road

The City of Raleigh has produced informative videos in regards to winter weather. The videos in our “Winter Storm Info to Know” series provide useful information on such topics as debris and tree removal, GoRaleigh transit, road preparation and clearing, and power outages and 9-1-1. The 10 videos are short, with some just under one minute in length.

City Services
City Preparations
Clearing Streets
Debris Removal
Fallen Trees on Private Property
GoRaleigh Transit
Power Outage & 9-1-1
Road Preps
Solid Waste Services
Tree Removal

For more information, please contact our Communications Department.

If You Approach a Traffic Signal Out Due to Power Outage

traffic light with no power

In addition to affecting residential and commercial customers, power outages are causing traffic signals to go out. Motorists are asked to exercise extreme caution when moving through those intersections.

If an officer is directing traffic, drivers should take care to follow the officer’s directions and consider the officer’s safety as they make their way through by following the officer’s hand-signaled instructions.

Due to the scope of the power outages, most intersections without power will not have officers present. In those instances motorists should treat the situation the same way they would a four-way stop. The following rules apply.

The first vehicle to arrive at an intersection has the right of way. If two vehicles arrive simultaneously, the vehicle to the right has the right of way.

When directional movements become a factor due to multiple motorists working through an intersection, right-of-way priority is given to vehicles moving straight through, followed by vehicles making right turns, followed by vehicles making left turns.

The best way to handle any confusion is to simply wait until one is confident the way is clear to safely navigate an intersection.

Staff Photos

Our staff is hard at work making sure the snow doesn't bring the City to a halt! We wanted to give you a glimpse into what a snow day as a City of Raleigh employee looks like.



To see more images on this page, click on the white space between the two images above. To see the entire album, visit our "No Snow Days for City Staff" Album on Facebook.

Common Questions

Buses

How do I find out about bus schedules?
A: You can get information about routes and schedules for GoRaleigh buses by calling 919-485-7433. News and alerts about bus systems in the Triangle can be found at www.gotransitnc.org.

Business Closings

How do I find out whether local businesses are closed?
A: Tune into area media outlets or visit their websites.
(For example, www.wral.com and www.newsobserver.com)

Cable Television

My cable television has gone out. Who should I call?
A: Contact your service provider.
Time Warner Cable: 1-800-TWC-Help (1-800-892-4357) | AT&T: 1-800-288-2020

Electrical Power Problems

How do I report downed power lines or a transformer fire?
A: Call 911

How do I report an electrical power outage?
A: Call your power company.
Duke Energy Carolinas
English: 1-800-769-3766 (1-800-POWERON)
Español: 1-866-427-2466 (1-866-4APAGON)

Wake Electric
919-863-6499 or 1-800-743-3155

Debris Removal

A neighbor’s tree fell in my yard, what do I do?
A: It is your responsibility, not your neighbor’s, for any damage on private property. Call your homeowners insurance company for guidance.

A City tree fell in my yard. What do I do?
A: It is the homeowner’s responsibility for any damage on private property. The City of Raleigh is not responsible for any damage that is not on City property and will not cut down and/or remove trees on private property. Contact your homeowners insurance company for guidance.

Who will pick up storm debris? What will they pick up?
A: City of Raleigh Solid Waste Service Department crews will work normal schedules and service all areas that are passable and safe. Yard waste crews will be collecting only normal yard waste material, not storm debris. All yard waste storm debris should be piled separately at your curbside and will be collected by a contractor.

A City contractor will work in the areas affected by the storms to collect storm debris.

Do not place storm debris in the street or gutter. Keep debris away from overhanging tree limbs, low utility wires, hydrants, mailboxes, trees or other structures that might hinder collection. Please do not mix any construction material with yard debris; it will not be collected. Do not put yard waste or construction debris in garbage carts; they will not be collected. The City will not collect construction debris.

Raleigh residents, businesses and contractors may take yard waste debris directly to the City’s Yard Waste Recycling Center at 900 N. New Hope Road.

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