Survey Shows Residents Have Favorable View of Most City Services

News posted Feb. 10, 2017 - 3:00 pm
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Raleigh residents have positive perceptions about many aspects of municipal services and the overall image of their city according to a recent community survey. The survey, administered by research firm ETC Institute, focused on a wide range of issues impacting the quality of life.

Most notably, 89 percent of respondents, who had an opinion, rated the overall quality of life in Raleigh as excellent or good, compared to a national average of 63 percent for large cities. Raleigh rated the same as or above the national average in 37 of the 40 comparative topic areas assessed, including:

  • 68 percent rated the overall quality of services provided by City of Raleigh as excellent or good, compared to the national average of 45 percent;
  • 69 percent rated the quality of customer service provided by City employees as excellent or good, compared to the national average of 36;percent; and,
  • 91 percent rated Raleigh as an excellent or good place to live, compared to the national average of 71 percent.

However, there are some opportunities for improvement. Survey results also show the City rates lower when compared to the national average for overall traffic flow, management of public stormwater runoff/drainage, and enforcement of junk and debris cleanup.

“The community survey data will help the City Council and City staff better understand the needs and wants of our citizenry,” said Mayor Nancy McFarlane. “As we continue to analyze the survey results, we are able to focus the City’s resources and efforts to provide and enhance City services that meet the changing needs and demands of the community we serve.”

ETC Institute polled more than 1,200 randomly selected households, providing a +/-2.8 percent margin of error at the 95 percent level of confidence for overall survey results.

For more information, contact Monica Croskey Chaparro, Strategic Planning & Performance Manager, 919-996-4265.

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