Gigabit Fiber Construction in Raleigh
Google Fiber and AT&T are currently installing communications infrastructure throughout the City of Raleigh. This infrastructure will provide residents with options for ultra-fast internet connections and additional services.
Update, Sept. 13, 2016: Google Fiber is open for business in Morrisville. Signups started Tuesday Sept. 13 for residents and small businesses in Morrisville and are coming soon to other parts of the Triangle. Review the Morrisville Announcement FAQ.
What to Expect:
- Markings - Blue, purple, green, orange, yellow, white and/or pink paint markings will be sprayed on the ground several weeks before construction. The paint tells contractors where existing underground utility lines are so that they can be avoided when digging. The paint usually disappears in a few weeks. The North Carolina 811 website provides color code information.
- Contractors - Google Fiber and AT&T will use contractors and their sub-contractors to complete the infrastructure installation. Most companies provide informational door hangers in advance of their work. Sub-contractor vehicles and equipment may not be marked with the contracting company’s name, but when asked, all workers should be able to identify the contracting company. Time Warner Cable vehicles will be marked with the company name.
- Rights-of-way - A permit governs work on public streets or in rights-of-way. Permits are issued by the City of Raleigh or the North Carolina Department of Transportation depending on which entity owns the road. A public right-of-way area (example right-of-way drawing) is designated between most streets and the adjacent private property. Service providers are allowed by law to place fiber, water, sewer, and electrical lines in the right-of-way. Contractors should receive permission from property owners before working on private property. Example of a right-of-way drawing.
- Time of Day - In accordance with City Ordinance 12-5007, work may be completed during the hours of 7 a.m. to 8:30 p.m. if no lane or street obstruction is required. In the event work requires a lane or street obstruction, no work will be permitted 7 a.m. to 9 a.m. or 4 p.m. to 6 p.m. Permission to work outside this schedule may be granted on a case-by-case basis. This schedule does not apply to any emergency repairs. You should not be bothered by noise in your home or business outside of these times, although construction noise can be as loud as necessary during permitted times.
- Construction Duration - We do not have a specific timeframe for construction because the amount of time it will take varies greatly based on a variety of factors. Unforeseen issues such as weather, access, and equipment malfunctions can also affect the timeline. Companies are not required by law to coordinate construction activities or co-locate their infrastructure, which means that even after one company is finished and the property is restored, other companies can come through the same area and start the process, anew.
- After Construction - The construction area will be restored within a few days after construction is complete. Contract workers will re-seed and cover areas with straw. Construction in your area does not mean that new or improved service will be available to you soon. It could be many months or never at all. Companies are not required by state law to serve every property in Raleigh.
If you have questions or concerns about construction in your area, call the number on the door hanger or contact the appropriate number below:
- AT&T: phone - 919-835-1325; email
- Google Fiber: phone (concerns, comments, questions) - 877-454-6959; phone (general questions about service) - 866-777-7550; website - www.google.com/fiber/support
- Time Warner Cable: phone - 919-573-7069; website - www.twc.com
- City of Raleigh Water and Sewer: To report damage to water or sanitary sewer service, call 919-996-3245 anytime 24/7.
If you’re unsure which company is responsible for the work or if you’re not satisfied with the company’s response, contact Amanda Phyfer, City of Raleigh
right-of-way inspector. phone - 919-996-6816, email
Construction work in your neighborhood should not disrupt your utility services. Contact your utility provider immediately if you notice disruption in service. Call 911 immediately if you believe there is a danger that threatens life or health.
North Carolina 811
North Carolina 811, a non-profit organization funded by its member facilities, provides a communication network service to contractors, utilities, and the public for the purpose of requesting location of buried utilities prior to excavation activities. North Carolina 811 provides a toll free number, 1-800-632-4949, that can be reached from anywhere in the continental United States or you may dial 811 within North Carolina. North Carolina 811 does not mark utility lines. They provide a communication link between excavators and utility owners. If you want to know who is digging on or near your property, the North Carolina 811 website provides an interactive color code map.
Property Damage Claim
If you believe the City of Raleigh has caused property damage and you wish to file a claim against the City of Raleigh, a City of Raleigh Claim Form must be completed and submitted. Please complete the claim form and e-mail, fax or mail to the Risk Management Division as directed on the claim form. Upon receipt of the claim, the City’s Claims Administrator will contact you. An investigation must be conducted into the claim before a final decision on liability and/or payment(s) will be made. The process of determining liability will depend upon the nature of the claim.
Property Damage Claim Contact Information:
PO Box 590
Raleigh, NC 20602-0590