ParkLink - City of Raleigh Parking Program

Information to Assist with Parking in Raleigh

Last updated Mar. 11, 2019 - 6:31 pm
City of Raleigh ParkLink

On June 1, 2010 Raleigh took over management of the both the City’s on-street, and off-street parking programs, and branded the City’s Parking Division as "ParkLink".


  • Efficiently manages the City of Raleigh’s parking operations and assets;
  • Provides on-street and off-street parking services for residents, businesses and visitors;
  • Aims for accountability, transparency and superior customer service; and,
  • Strives to improving parking opportunities to meet the needs of the City’s continued growth and development. Language selection section at top of page (Mainly Spanish, and whatever other quick language selections are deemed to be relevant.)
  • GIS Parking Map

Passport App: The City of Raleigh Announces Citywide Implementation this Spring

Passport App

Drivers can download the Passport Parking app and securely pay for metered parking using a debit/credit card. The app, which has also been available in the Hillsborough Street area since 2016, allows users to monitor their session, extend parking remotely (up to the maximum allotted time), and view all parking history.

The Passport parking app is being introduced in the Downtown District as an easier, more convenient option for drivers to pay for and keep track of their parking. Users can manage everything from their phones while also helping avoid parking citations. Passport signage will indicate how users can download and get started with the app.

The Passport Parking app is free to download from the iPhone App Store and Android Google Play. Users can also manage their parking online on the Passport Parking website.

For more information, contact: Tony Howard, Parking Transportation Analyst, 919-996-4047.

Contact Information and Office Hours

ParkLink Customer Service Lobby

Customer Service

ParkLink Customer Service Office

We trust you will find the office to be a pleasant environment to conduct your business or request assistance. The following services can be completed while at the ParkLink Office:

  • Purchase Residential Parking Permits or Guest Passes
  • Extended Visitor Parking Permits
  • Pay citations
  • Appeal citations
  • Purchase Contractor Permits (For both residential and commercial uses)
  • Help locating a lost vehicle
  • Pay for applied Immobilization devices

Downtown Metered Parking

Parking Meter in Downtown Raleigh

Paid parking is in effect from 8 a.m. to 5 p.m. Monday through Friday. Downtown parking pay stations/meters accept coins, credit cards, and debit cards.

Using Raleigh's Parking Pay Stations

Parking Enforcement

Parking Enforcement Field Agent

Field Agents endeavor to conduct enforcement with fairness and impartiality. Agents do not have the power or the ability to cancel a citation/ticket once it has been issued. The only way it can be dealt with is by paying the fine or by appealing the citation/ticket.

Paying a Citation

Paying a Parking Citation in Person at the Revenue Services Lobby

There are three ways to pay a parking fine: by mail, online payment or in person at the City's ParkLink office located at 310 W. Martin Street, Suite 109.

Learn more about Paying a Citation

Appealing a Parking Citation

Appealing A Parking Citation

The ParkLink program provides an appeal process for individuals who feel unjustly cited for a parking violation. Appeals must be received not later than twenty-one (21) days from the date of issuance of the ticket.

Learn more about Appealing a Parking Citation

Residential Permit Program

Peridential Parking Permit

In 1979, the City Council of Raleigh passed an ordinance to implement Residential Permit Parking Areas These restricted parking areas are established primarily to help secure available parking for a residential community while encouraging alternative parking plans for non-residents. Generally, these programs govern the parking restrictions in residential communities located near major employers, colleges, universities, medical institutions, and sports complexes.

Learn more about Residential Permit Program

$5 at 5

Parking Rates - Effective Jan 1, 2016 for parking decks
Note: Convention Center Deck is pay parking 24-7

Mon - Thu


Mon - Thu

Fri - Sat



7 a.m. - 7 p.m.

7 a.m. - 5 p.m.

7 p.m. - 7 a.m.

5 p.m. - 7 a.m.

Wilmington St. Station

1st 15 min free
$1/30 min
$12 max

No Charge
Except for Special Events

$5 flat fee



Moore Square



City Center







Mon - Fri 7 a.m. - 7 p.m.
1st 15 min free
$1/30 min
$12 max

$7 Event Parking Only



Blount St.

No Public Access after 7 p.m.

No Public Access after 7 p.m. Fri through Sun



Convention Center

$3/hr, $12 max

$3/hr, $12 max



Performing Arts

$3/hr, $12 max

$7 Event Parking Only

$3/hr, $12 max

$7 Event Parking Only



Parking Rates - Effective Jan 1, 2016 for parking lots
Daytime: 7:00 a.m. - 5:00 p.m. Monday - Friday
Evening: 5:00 p.m. - 7:00 a.m. Monday - Friday
Weekends: 24 hours
Auditorium Lot A
$1/hr, $8/max.
$7 Event Parking
Auditorium Lot B1/hr, $8/max.
$7 Event Parking
City Market1/hr, $8/max.$5$5$68
E. Hargett & E. Martin St. Lots


Q. What changes should I be prepared for when I enter one of the decks with the $5 night fee after 5 PM on Friday or Saturday?
. Additional parking attendants will be on duty at the entrance lanes to receive your payment of $5 (cash or credit card). You will be issued a pre-pay ticket which you must retain to give to the cashier on exit to avoid having to pay any additional parking fees. If you do not have your ticket when you exit, you can expect to pay the lost ticket fee of $12 which rule already applies for daytime customers.

Q. If I enter one of the decks with the $5 night fee sometime before 5 PM on Friday, how much would I have to pay?
. The daily rate would apply up until 5 PM. From 5 p.m. onward, the $5 flat fee is charged. For example, if a vehicle enters at 3 p.m. and exits at 10 p.m., the cost would be $4 up to 5 p.m. plus $5 for the time thereafter. The total due in this scenario would be $9, payable on exit. On Saturday, if a vehicle enters before 5 p.m. when parking attendants are not on duty, there is no charge when exiting.

Q. How do you define a "Special Event"?
. A Special Event is defined as a large downtown activity which generates 10,000 or more attendees. These typically involve most if not all of the City of Raleigh parking decks.

Off-Street Parking

Off-Street Parking

All City-owned parking facilities are operated under contract by McLaurin Parking. For concerns with a parking facility or more information, contact McLaurin Parking at 919-833-7522.

*Why Motorcycles Are Not Allowed to Use Parking Decks:
Parking decks are controlled by a sophisticated vehicle access and revenue control system to manage the inventory of available parking spaces and to ensure the deck does not reach an over-capacity limit which would create liability and personal safety concerns. The system is designed only for standard cars and pickups and the “vehicle mass” sensors in the floor allow only one vehicle to pass between the time the gate automatically raises and lowers in order to maintain counts of the number of vehicles entering and exiting. Because motorcycles do not have sufficient “mass” to keep the gate arm up after driving over a sensor, they are in danger of the gate coming down too soon which could cause injury to the rider and/or damage to the motorcycle. Gate arms in City of Raleigh decks display a warning that motorcycles are not allowed to park in the facilities. Most public decks throughout the country do not permit motorcycles. The City of Raleigh apologizes for any inconvenience but we must ensure the safety of all parking deck customers.

Motorcyclists are encouraged to use the City’s ParkLink public parking lots where payment is made at the pay station. Only one motorcycle per parking space is permitted. To locate the nearest parking lot to your final destination, view the Downtown Parking Facility Map.

Download Downtown Parking Facility Map


ParkLink Staff

Field Agents enforce all City of Raleigh parking ordinances to maintain order and convenience for the benefit of all users. Agents strive to provide a high level of customer service by assisting customers in operating the pay stations and answering questions about parking or way finding.

Customer Service staff is also available to answer any parking-related questions or concerns, assist citizens with parking problems, issue permits, process payments, review account histories and provide information about appealing a ticket.

View our Common Questions for answers to other questions about parking issues or ordinances.

If you can not find what you are looking for in the FAQ's please contact a Customer Service Representative at 919-996-3996 for further assistance.

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